Technical Support Engineer

What You'll Do

Utilizes varying technology (Adobe, Microsoft Office,Salesforce etc.) to accurately create Technical documentation, such as Operation and Maintenance (O&M) Manuals and Submittals, for customer orders. This position would require reading of technical drawings, understanding of technical aspects of Control and Distribution Components with related applications of low voltage & medium voltage products.

• Generate User manuals of electrical gear for Small, Large and Major O&M, Submittals, Pre-Go's, OEM, Global, and Generac Customers by understanding customer requirements and interpreting electrical drawings.
• Use electronic tools and applications to generate customer documentation, primarily Submittals and O&Ms.
• Develop healthy working relationship with US team for effective problem resolution and guidance.
• Prepare and maintain records, reports, etc. as required.
• Apply standard work, error proofing, application knowledge to drive continuous improvement.
• Maintains and updates internal reference materials.
• Update all the process trackers in real time to give better insight of the workload.
• Provide inputs to product marketing and engineering regarding update of the catalog information, renewal parts information, technical drawings, and any other technical documentation found on the website.
• The individual is responsible for creating Operation and Maintenance (O&M) Manuals and Submittals for low voltage & medium voltage products like residential products (load centers, breakers, group metering and generators), dry type transformers, switching devices (safety switches, rotary switches), molded case breakers (MCCB), miniature breakers(MCB), MCC,PCC,Panelboards, Switchboards, LVA, MVA, AFD,PFC, Surge Protection devices etc
• Analyzing technical drawings, interpreting single line drawings & specifications, and determining the electrical requirements of a given project.
• Liaising with other engineers and clients to ensure overall customer satisfaction.
• Use electronic tools and applications to generate customer documentation, primarily Submittals and O&Ms.
• Develop a healthy working relationship with the US team for effective problem resolution and guidance.

Qualifications

• Graduate in Engineering (Electrical / Electronics).
• Minimum 3-5 years of experience in Switchgear manufacturing/Erection & Commissioning/Maintenance

Skills

• Understanding of Eaton business processes & systems
• Ability to read and understand technical drawings
• Ability to interpret customer specifications, electrical and mechanical drawings
• Microsoft office (Excel, Word, PowerPoint), BidManager, Enovia, Vista, SharePoint, Salesforce etc.
• Solid understanding of markets (OEM,customers,and competitors) and how our products service those markets.
• Familiarity with CAD software such as Autodesk Inventor 3D CAD, FreeCAD, and Fusion 360
• Excellent technical and researching skills
• A team player as well as able to work independently with minimal direction

Soft Skills

• Organized and time management skills
• Good Communication Skills Written and Spoken
• Reasoning ability
• Strong analytical and problem-solving skills
• Experience in interacting positively with customers
• Out-of-the-box thinking
• Ability to quickly adapt to change and successfully manage urgent/high and multiple priorities.
• Understanding of Eaton Business Excellence Award (EBEA) requirements.