Technical Support Engineer

Key Responsibilities:

• Provide technical support to customers via phone, email, and remote assistance channels.
• Troubleshoot and resolve technical issues related to software and network, Firewall, Antivirus and other network and software related issues.
• Perform software installations, configurations, and upgrades for solutions.
• Collaborate with cross-functional teams including developers, QA engineers, and system administrators to diagnose and resolve complex technical problems.
• Document and track customer reported issues using ticketing systems and follow up until resolution.
• Conduct product training sessions for customers and internal teams as needed.
• Stay updated with the latest trends and advancements in technology standards, networking protocols, and security best practices.
• Configure and maintain Windows-based systems, ensuring optimal performance and security.
• Manage firewall rules and configurations to ensure secure network communication for applications.
• Monitor and troubleshoot SQL databases, performing backups, optimizations, and data integrity checks.
• Configure and troubleshoot antivirus software to protect systems from malware and security threats.
• Perform network configuration tasks including IP addressing, subnetting, VLAN setup, and routing protocols.
• Configure and troubleshoot port settings to ensure proper communication between devices and systems.
• Adhere to company policies, procedures, and service level agreements (SLAs) in all interactions with customers.
• Candidates with DICOM applications, PACS, HL7, and medical imaging devices Knowledge will be given preference.

Required Skills and Qualifications:

• Bachelors degree in computer science, Information Technology, or a related field.
• Proven experience 2-3 years as a Technical Support Engineer or similar role.
• Candidates with healthcare industry,and DICOM domain knowledge will be given preference.
• Strong understanding of network standards and protocols.
• Proficiency in Windows operating systems and server environments. 5. Experience with firewall configurations and network security principles.
• Knowledge of SQL databases and query languages (e.g., SQL Server, MySQL).
• Familiarity with antivirus software and malware protection techniques.
• Solid understanding of networking concepts including TCP/IP, DNS, DHCP, and OSI model.
• Experience with port configuration, network segmentation, and VLAN setup.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work independently and collaborate effectively within a team.
• Certifications such as DICOM, CompTIA Network+, MCSA: Windows Server, or CCNA are a plus.

This job description outlines the primary responsibilities, skills, and qualifications required for the Technical Support Engineer role in the DICOM domain. Candidates who meet these criteria and possess a strong technical background with or without expertise in DICOM but related technologies are encouraged to apply.

Company Location

Please share your resume on hr@deeptek.ai