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Technical Support Engineer

Technical Support Engineer

Atlasrtx

5 - 6 years

7 - 8 Lacs

pune

Posted:4 days ago| Platform:

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Skills Required

automation linux networking wan flex lan asset management windows microsoft technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for an experienced Technical Support Engineer to provide advanced technical support across workplace IT, collaboration, and A/V ecosystems. The role requires strong expertise in Service Now based ITSM operations, inventory and asset management, MAC activities, and enterprise A/V solutions, with exposure to AI-driven support tools and automation within a fast-paced IT/AI organization

How will you make an impact

Incident, Problem Request Management

Act as L2/L3 supports incidents, service requests, and problems logged via ServiceNow (SNOW) or other ITSM tools.
Ensure adherence to SLA and customer satisfaction metrics.
Perform detailed root cause analysis (RCA) for recurring and high-impact issues and drive permanent resolutions.
Manage and execute MAC activities including workstation setup, user onboarding/offboarding, desk moves, and hardware refreshes

Inventory Asset Management

Own IT asset and inventory management, including laptops, peripherals, A/V equipment, and accessories.
A/V Conferencing Support
Provide expert-level support for enterprise A/V and collaboration systems, including:

Poly, Cisco, Crestron, Logitech, Barco, Microsoft Teams Rooms (MTR)

Displays, controllers, switchers, codecs, and networked A/V components.

Support and manage high-visibility events such as town halls, executive meetings, webinars, and training sessions.
Proactively monitor and troubleshoot A/V systems to ensure zero downtime and optimal user experience.

Have you got what it takes

Bachelor s degree in IT, Computer Science, Engineering, or related field.
5-6 years of experience in IT Support, Workplace Technology, or Service Operations roles.
Strong hands-on experience with ServiceNow (Incident, Request, Change, Asset
Proven expertise in A/V and conferencing technologies.
Strong understanding of:

MAC Windows configuration and autopilot process

Inventory and asset lifecycle management

Networking fundamentals (LAN/WAN, Wi-Fi, IP addressing)

Endpoint management (Windows, macOS, Linux)
Excellent communication, stakeholder management, and customer-facing skills.
Ability to work in a fast-paced, high-visibility environment.

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Atlasrtx

Software Development

Park City Utah

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Technical Support Engineer