Technical Support Consultant

What you'll Do : As the first point of contact for customer concerns relating to their technical issues, advocate and represent their needs with internal product and engineering teams. Provide timely responses, updates and resolution to technical and product inquiries. Be aware of customer's business priorities and impact, to ensure mitigation and resolution. Understand the customer's business priorities and impact, navigate Adobe internal teams on their behalf, and be able to integrate and establish rapport with cross-region customer teams and cultures to build trust. What you need to succeed: • Technology skills - Adobe Experience Manager requires strong Java, JavaScript, JEE application servers, databases, and LDAP server technology to support our customer's deployments and instances in development and production. Experience with HTML5, XHTML, HTML, CSS and XML is very beneficial. • Technical Support skills - Proven understanding of performance tuning and optimization, debugging application issues, and knowledge at the API level of 3rd party applications. Experience in a wide-range of computer operating systems and software with emphasis on installation, troubleshooting, upgrading, integration and client/server operations.