Technical Support Associate

As a Technical Support Associate, you will closely collaborate with the software development team to address customer issues related to software products. Your primary responsibilities will include understanding customer concerns, liaising with developers to resolve issues efficiently, analyzing software components comprehensively, and providing valuable suggestions during the development stages to prevent potential issues in the final product. You will be expected to answer customer inquiries professionally and provide relevant information about ERP systems and services. Additionally, you will need to gather detailed information about complaints and effectively communicate them to the IT team. Monitoring and managing ERP project plans, schedules, and work hours will be part of your routine tasks, along with assisting users in all aspects of ERP system utilization. Your role will also involve configuring and maintaining on-premises ERP systems, delivering technical support for ERP and software-related queries, and ensuring smooth operation of the systems. Documenting customer interactions, complaints, and resolutions will be crucial, along with following up on significant actions and decisions taken. Furthermore, you will need to engage in proactive follow-ups to confirm that appropriate measures have been implemented in response to customer requests. The ideal candidate for this position should possess decent communication skills and exhibit a prompt, responsive, responsible, and friendly demeanor when addressing customer situations.,