Technical Support Analyst

1 - 3 years

3 - 15 Lacs

Posted:23 hours ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Primary Skill

  • Preferred IT Service Desk / Help Desk Experience ITIL V3 foundation certified good Verbal & Written English communication

Primary Roles Responsibilities:

  • Follow the incident management process for all high severity incidents.
  • Analyze, categorize, and prioritize incidents.
  • Coordinate with available technical resources to manage IT incidents and escalate to higher management as required.
  • Update clients & management on incident updates.
  • Track incidents until closure.
  • Prepare customized reports on incidents and provide ad-hoc reports as required.
  • Network Monitoring
  • IT Service Desk functionalities

Secondary Roles Responsibilities:

  • Hands-on experience in IT issue troubleshooting, basic knowledge of server & network.

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