Technical Support Analyst

Job Description

3-6 years of hands-on experience working for applications developed in Java, and other SaaS based applications. Support - L2 and L3 Experience in Jira, XWiki, Sharepoint, Docusign will be preferred. Working knowledge of applications like XWiki, Sharepoint, Docusign will be preferred. Should be comfortable working on Support project with prior experience in support. Well versed with configuration and debugging of applications. Excellent communication skills with the ability to work effectively with end-users at all levels of the organization are a must. Ability to work independently and in a team environment with ownership and accountability. Strong analytical and problem-solving skills. Demonstrates a proactive and structured problem-solving approach. Should be willing to work in rotational shifts (9AM to 6 PM and 3 PM to 12 AM) and on-call (rotational) Jira, Java, Technical Support, Sharepoint