Technical Support Analyst - DevX

BMC Software

5 - 10 years

18 - 27 Lacs

pune bengaluru

Posted:2 days ago| Platform:

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Skills Required

debugging code pipeline mainframes tso cobol troubleshooting devx technical troubleshooting jcl cobol debugging technical support file-aid tso / ispf

Work Mode

Work from Office

Job Type

Full Time

Job Description

innovative customer champions

BMCs COBOL debugging tools

Here is how, through this exciting role, YOU will contribute to BMC's and your own success:

Provide expert technical support for DevX solutions, specifically COBOL debugging tools in TSO and CICS environments
Partner with developers and technical teams to troubleshoot, isolate, and resolve issues related to COBOL program execution, compiling, and debugging
Work across Windows and mainframe systems to install, configure, and recreate real-world customer scenarios, accelerating fix resolution and product quality
Act as a key enabler of a seamless developer experience by managing support requests and delivering timely, clear, and actionable guidance
Document all support activity with precisionfrom initial issue through resolution—helping grow our shared knowledge base and improve team efficiency

Collaborate with R&D and Product Management to escalate complex issues and contribute insights to improve DevX tools.

Requirements:

You have hands-on experience with COBOL programming and debugging in TSO and CICS environments
You are comfortable working across both
mainframe and Windows platforms
, with strong troubleshooting skills
You understand the needs of developers and are passionate about enabling great developer experiences
You are detail-oriented, collaborative, and committed to delivering high-quality, customer-centric support
You have strong written and verbal communication skills and can clearly articulate technical concepts to a range of audiences
You are open to participating in
occasional on-call support during evenings and weekends
as part of a team rotation
You embrace and embody BMC’s core values in every interaction

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