Technical Support Agent

The role involves providing technical assistance and support to customers, troubleshooting technical issues, and ensuring customer satisfaction through excellent service delivery. You will need to have strong problem-solving skills and attention to detail, along with excellent communication and customer service skills. Additionally, technical knowledge in IT systems, networking, and hardware is required. Experience in customer support or help desk roles will be beneficial. You should be able to work well both in a team and independently. Freshers or any UG/graduates can apply with excellent communication skills. You will be responsible for communicating effectively with customers, resolving technical issues, and ensuring a high level of service delivery. The salary offered for this position ranges from 30 to 39k ctc, with additional benefits such as cab facility, meals, PLI, incentives, and internal job postings. The location of the job can be either Gurugram or Jaipur, with a relocation bonus and guest house provided for the Jaipur location. The working schedule consists of 5 days a week with rotational shifts of 9 hours each day. The benefits offered for this position include cell phone reimbursement, commuter assistance, provided meals, paid sick time, and provident fund. The job type is full-time, permanent, and open to freshers. The educational requirement is a Higher Secondary (12th Pass), and proficiency in English is necessary. The work location is in person, and candidates should be able to reliably commute to Gurgaon, Haryana, or plan to relocate before starting work. For further inquiries or to apply for the position, please contact 8920538746.,