Technical Support Agent

Gigmo Solutions

0 years

0 Lacs

India

Posted:1 day ago| Platform:

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Skills Required

support chat service communication software empathy

Work Mode

Remote

Job Type

Contractual

Job Description

We are looking for a motivated and customer-centric individual to join our team as a Technical Support Agent specializing in chat and email processes. The ideal candidate will be responsible for delivering exceptional customer service through real-time chat and email interactions. If you have a passion for helping customers, excellent communication skills, and the ability to thrive in a fast-paced environment, we invite you to apply for this exciting opportunity.
Company Website-www.gigmos.com Location- Anywhere in India - RemoteHardware Pre-requisites: - laptop (8gb RAM), windows 10, internet speed- 30 MBPS Role

Respond to customer inquiries, concerns, and requests through email and chat support.
Demonstrate excellent written communication skills with a focus on clarity and accuracy.
Identify and troubleshoot customer issues, providing comprehensive and timely solutions.
Collaborate with other teams to address complex problems and ensure customer satisfaction.
Ensure timely responses to customer inquiries, adhering to defined service level agreements (SLAs).
Manage and prioritize workload effectively to meet customer needs.

Qualifications:

Bachelor's degree or equivalent like B.Sc./BCA/BA/ BCom/BBA/BSC IT.
Proven experience in customer support, specifically in a chat-based environment.
Excellent written communication skills with a keen attention to detail.
Strong problem-solving and analytical abilities.
Ability to work independently and as part of a team.
Familiarity with customer support software and chat platforms.
Empathy and patience in dealing with customer inquiries and issues.
Ability to adapt to changing priorities and handle multiple tasks simultaneously

Work Location/Shift Timings-Permanent work from home and you will be required to work in any of the shifts like (5.30 am to 1.30 pm IST / 1.30 pm to 9.30 pm IST /9.30 pm to 5.30 am IST)

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Gigmo Solutions

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Technical Support Agent