Technical Specialist

At Tetra Pak, we are committed to making food safe and available everywhere, while also protecting what's good - protecting food, people, and the planet. By doing so, we impact millions of lives daily, and we are looking for individuals like you to help make it happen. We are currently seeking a Technical Specialist to join the Global Automation Remote Support Hub in Chakan, India. In this role, you will be responsible for providing 24/7 automation remote support services to our customers worldwide. The ideal candidate should possess excellent A&E (automation & electrical) skills, with prior experience in leadership and supervisory roles. Your main responsibilities will include setting up and streamlining activities within the hub to ensure high customer satisfaction through efficient and timely issue resolution by a competent and motivated team. Your key responsibilities will include supervising remote support activities to ensure compliance with standards, procedures, safety regulations, and customer satisfaction. You will also support issue resolution by assisting engineers in resolving issues promptly and permanently, while also applying global standards, conducting regular audits, and driving improvement plans. Additionally, you will analyze feedback from customers, manage the remote support team, collaborate with other teams, and work closely with account teams to ensure service delivery meets expectations. To be successful in this role, you should have a minimum of 8 years of practical experience as an Automation Engineer/Lead Engineer or Lead Service Engineer in a customer-facing role. Strong technical expertise in automation PLC/HMI/SCADA/PI, good understanding of Tetra Pak PlantMaster PC & PI, and electrical & control panels troubleshooting skills are preferred. You should also have a focus on productivity enhancement, problem-solving methodology, maintenance, and reliability concepts. Fluency in English, both written and spoken, and the ability to manage escalations in a 24/7 support setup are essential. Additionally, you should possess leadership skills, effective communication abilities, and the capacity to collaborate across teams and cultures. In return, we offer you a variety of exciting challenges with ample opportunities for development and training in a global landscape. You will be part of a culture that fosters innovation and where your contributions will drive visible results. We value diversity and inclusion in our equal opportunity employment experience and provide market competitive compensation and benefits with flexible working arrangements. If you are ready for a new adventure with Tetra Pak, we encourage you to submit your resume in English through our career website. Don't miss out on this opportunity, as this job posting expires on 15th June 2025. Apply now and be a part of our mission to make a difference in the world of food safety and availability.,