Technical Services Assistant - Automtotive / Automobile

Bangalore Office Address: Sumadhura Capitol Towers, Whitefield.

Working Hours : On-site | US Shift - 5:30 PM to 2:00 AM

Job Description: We have an immediate opening for a Technical Assistance Agent. (Automotive products) The primary function of this role is to drive customer satisfaction by corresponding with technicians, parts staff, and consumers by phone, e-mail, and live chat on matters such as cataloging, product specifications, troubleshooting mechanical difficulties, and other diagnostic inquiries.Essential Duties Responsibilities

• Answer customer queries on technical or troubleshooting aspects of water, fuel, wiper, filter, brakes, lift supports ignition products to include but not limited to the use of telephone, Live Chat messaging, email and other various technologies.
• Capture full call details resolution using a call handling database.
• Utilize OE and Aftermarket Service Information Websites for assisting customers with diagnostic inquiries.
• Maintain and work within assigned department metrics.
• Assist with supporting customers and documenting data for market analytics.
• Help customers trouble-shoot technical situations and provide solid technical advice.
• Develop strong product knowledge on Trico Group products and use.
• Develop expertise on company systems and resources to accurately locate answers to questions and drive continuous system improvements.
• Other duties and projects as assigned

Education, Experience, and Skills

• Mechanical/ Production Engineering degree.
• Strong automotive knowledge required – mechanic or technician work experience
• Experience with Tier 1 suppliers, original equipment (OE) manufacturers, or major car service dealerships will be considered an advantage.
• Proficient keyboarding skills required
• Proficiency in using basic computer programs like excel and other database tools
• Excellent communication skills with a high level of English proficiency. While not mandatory, IELTS or TOEFL certification is considered a plus.
• Possess skills in on-line database platforms.
• Ability to multitask and monitor multiple forms of communications while working on multiple computer screens and programs.
• Be hardworking and motivated
• Available to work one part-time Saturday per month

Job Types: Full-time, Permanent

Pay: ₹700,000.00 - ₹1,400,000.00 per year