Notice Period: Immedite to 15 Days Location: Coimbatore Responsibilities: Participate actively in requirements analysis, software/db design, and architectural discussions. Collaborate with cross-functional teams to produce scalable, efficient software solutions. Expect a strong analytical and problem-solving skills Should be an effective communicator and team player Write clean, effective, and reusable code that supports scalability and easy maintenance. Test, debug, and troubleshoot applications/scripts to resolve technical challenges. Improve functionality of existing systems with a focus on efficiency and user experience. Knowledge of detail-oriented with a focus on data integrity and performance. Job Type: Full-time Pay: ₹100,000.00 - ₹300,000.00 per year Experience: Total: 3 years (Preferred) SQL: 3 years (Preferred) MongoDB: 1 year (Preferred) ETL: 1 year (Preferred) Location: Coimbatore, Tamil Nadu (Preferred) Work Location: In person
Bangalore Office Address: Sumadhura Capitol Towers, Whitefield. Working Hours : On-site | US Shift - 5:30 PM to 2:00 AM Job Description: We have an immediate opening for a Technical Assistance Agent. (Automotive products) The primary function of this role is to drive customer satisfaction by corresponding with technicians, parts staff, and consumers by phone, e-mail, and live chat on matters such as cataloging, product specifications, troubleshooting mechanical difficulties, and other diagnostic inquiries. Essential Duties Responsibilities Answer customer queries on technical or troubleshooting aspects of water, fuel, wiper, filter, brakes, lift supports ignition products to include but not limited to the use of telephone, Live Chat messaging, email and other various technologies. Capture full call details resolution using a call handling database. Utilize OE and Aftermarket Service Information Websites for assisting customers with diagnostic inquiries. Maintain and work within assigned department metrics. Assist with supporting customers and documenting data for market analytics. Help customers trouble-shoot technical situations and provide solid technical advice. Develop strong product knowledge on Trico Group products and use. Develop expertise on company systems and resources to accurately locate answers to questions and drive continuous system improvements. Other duties and projects as assigned Education, Experience, and Skills Mechanical/ Production Engineering degree. Strong automotive knowledge required – mechanic or technician work experience Experience with Tier 1 suppliers, original equipment (OE) manufacturers, or major car service dealerships will be considered an advantage. Proficient keyboarding skills required Proficiency in using basic computer programs like excel and other database tools Excellent communication skills with a high level of English proficiency. While not mandatory, IELTS or TOEFL certification is considered a plus. Possess skills in on-line database platforms. Ability to multitask and monitor multiple forms of communications while working on multiple computer screens and programs. Be hardworking and motivated Available to work one part-time Saturday per month Job Types: Full-time, Permanent Pay: ₹700,000.00 - ₹1,400,000.00 per year
Job Title:- Senior Customer Support Executive – Premium Chat Support - 6 Days WFO Customer Experience (CX) – Premium Support Team Eligibility Criteria: 2–4 years of experience in customer support, preferably in banking, fintech, or e-commerce Prior exposure to chat-based support, premium customer handling, or escalation resolution Strong knowledge of payment flows, refund processes, and banking compliance (UPI, net banking, chargebacks) Excellent English communication – both written and verbal Familiarity with tools Microsoft Excel & Formulas (Must Have) , and either of these - Freshchat, Zendesk, Salesforce, Intercom, etc. Strong sense of ownership, composure under pressure, and a problem-solving mindset Role Overview: We are looking for a high-performing and customer-obsessed support executive to join our Premium Escalation Support team. This role is ideal for someone experienced in handling live chat, high-value customers, and their critical queries (failed transactions, refunds, chargebacks, order’s Journey etc.). You will take end-to-end ownership of Level 2 & 3 Chat escalations, deliver timely resolutions via live channels, and contribute to improving customer experience by providing root-cause insights and SOP refinements. The role requires empathy, speed, accuracy, and a professional tone at all times. Job Type: Full-time Pay: ₹500,000.00 - ₹700,000.00 per year Expected Start Date: 28/09/2025