Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in bengaluru
>
Solventum
>
Technical Services Analyst

Technical Services Analyst

Solventum

5 - 8 years

3 - 7 Lacs

bengaluru

Posted:3 days ago| Platform:

Apply

Skills Required

ticketing application support ms sql iis networking customer service windows troubleshooting oracle product support

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a Technical Services Analyst , you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse professionals around the world. In this role, you will make an impact by:

Key Responsibilities

1. Providing Level 3 (L3) enterprise-level product support to both internal and external clients.

2. Resolving assigned incidents within SLA timelines , collaborating with internal teams and external stakeholders (clients/vendors) as needed.

3. Documenting all resolution activities and communications related to support requests/incidents in the appropriate ticketing system.

4. Performing problem isolation and root cause analysis , and partnering with the escalations team for complex troubleshooting.

5. Maintaining up-to-date status of issues in the incident tracking system and ensuring timely follow-ups on escalated cases.

6. Participating in new product rollouts , maintenance releases, testing, documentation, and operational improvement initiatives.

7. Contributing to the Knowledge Base as part of ongoing issue resolution and knowledge-sharing efforts.

Your Skills and Expertise

Minimum Qualification:

Bachelor s Degree or higher (completed and verified prior to start) from an accredited university.
5 8 years of experience in Product/Application Support for enterprise applications, preferably supporting US or international customers.

Communication Skills :

Excellent verbal and written communication skills.
Strong customer service and support orientation.

Technical Skills :

Administrator-level knowledge of Windows operating systems and networking .
Proficiency in Oracle and MS SQL databases, including performance tuning and backups.
Experience with web servers such as IIS and Apache .
Working knowledge of Postman and log monitoring tools like Splunk and Grafana .

Domain Knowledge :

Strong problem-solving skills related to complex enterprise software installations.
Familiarity with the Healthcare domain (eg, HL7, Revenue Cycle Management, ICD, EMR, EHR).

Additional Skills :

Experience with scripting languages is a plus.

More Jobs at Solventum

Workday Analyst

Bengaluru, Karnataka, India

3 - 3 yrs

Salary: Not disclosed

Microservices and AWS Admin

Bengaluru, Karnataka

Experience: Not specified

Salary: Not disclosed

Data Analytics Technical Support Representative

Bengaluru

2.0 - 7.0 yrs

INR 5 - 9 Lacs

Communication & Employee Engagement Specialist

Bengaluru

8.0 - 10.0 yrs

INR 9 - 12 Lacs

BPO Relationship Director

Bengaluru, Karnataka, India

10.0 - 10.0 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Solventum

Research Services

BANGALORE KARNATAKA

Login to

Please Verify Your Phone or Email

Confirm Action

Technical Services Analyst