Technical Service Manager

Key Responsibilities

A. Process Optimization & Performance Improvement

• Analyze daily plant performance and identify opportunities for improving production, energy efficiency, and steam/power balance.
  
• Optimize CO compression, synthesis loop, stripper, reactor, and MP/LP evaporation sections.
  
• Improve conversion efficiency and minimize losses in the urea process.
  
• Lead initiatives to reduce specific energy consumption and improve specific NG consumption (through Ammonia coordination).
  

B. Troubleshooting & Technical Support

• Provide expert technical support during process upsets, equipment malfunctions, and plant abnormalities.
  
• Conduct root cause analysis (RCA) for trips, failures, and chronic issues.
  
• Support operations team in stabilizing plant operations and resolving bottlenecks.
  

C. Process Monitoring & Data Analysis

• Monitor critical process parameters, daily trends, and weekly performance KPIs.
  
• Conduct heat & material balance calculations and performance benchmarking.
  
• Review catalyst performance, equipment efficiency (e.g., ejectors, pumps, compressors), and utility consumption.
  

D. Projects, Modifications & Technology Upgradation

• Identify and implement debottlenecking and plant capacity enhancement projects.
  
• Prepare technical specifications for new equipment, process modifications, and plant improvement projects.
  
• Coordinate with licensors (e.g., Saipem, Stamicarbon, Toyo) for process studies and technical clarifications.
  
• Evaluate new technologies, catalysts, and process improvements for plant modernization.
  

E. Shutdown / Turnaround Support

• Prepare technical scope for plant shutdown activities.
  
• Support inspection, catalyst activation/reduction, and equipment performance checks.
  
• Provide technical validation and acceptance testing after restart.
  

F. Safety, Environment & Compliance

• Ensure compliance with environmental norms (NH emissions, urea dust, effluent standards).
  
• Participate in HAZOP, HIRA, SIL studies, and safety audits.
  
• Review and update SOPs, interlocks, and emergency procedures.
  

G. MIS, Reporting & Documentation

• Prepare:
  
• Daily and monthly performance reports
  
• Energy consumption and deviation reports
  
• Catalyst life tracking reports
  
• Technical evaluation and feasibility studies
  
• Maintain updated PFDs, P&IDs, SOPs, and engineering documentation.
  

H. Cross-functional Coordination

• Work closely with Operations, Maintenance, QC, Projects, Utilities, and Ammonia plant teams.
  
• Coordinate with corporate engineering, consultants, and licensors.
  
• Guide and train young engineers and process executives.
  

3. Qualifications

• B.Tech / B.E. in Chemical Engineering

  (mandatory).
• M.Tech (Chemical Engineering / Process Engineering) preferred.
  

4. Experience

• 1020 years

  experience in

  Urea Plant Technical Services / Process Engineering

  in a fertilizer/petrochemical industry.
• Strong exposure to

  Stamicarbon / Saipem / Toyo / Casale

  urea technology is preferred.

5. Key Skills & Competencies

• Deep understanding of Urea process (synthesis, stripper, HP/MP/LP stages, evaporation, prilling/granulation).
  
• Expertise in process calculations, HAZOP, PSM, and RCA.
  
• Strong background in energy optimization & plant efficiency improvements.
  
• Experience in troubleshooting and stabilization after trips or start-up.
  
• Analytical, leadership, and cross-functional coordination skills.
  
• Proficiency in process simulation tools (e.g., HYSYS/UniSim) is an added advantage.
  

6. Behavioral Competencies

• Strong problem-solving mindset
  
• Process excellence focus
  
• Leadership and mentoring capability
  
• Effective communication and decision-making
  
• High safety commitment