Technical Sales Support Co-ordinator

Company Description

Innovation IT Solutions is a dedicated provider of IT solutions serving corporations and government institutions. With a strong presence in Mumbai, Pune, and Delhi, we have recently expanded into Dubai and the Middle East. We specialize in Networking, Endpoint Computing, Data Protection & Storage, Boardroom Solutions, Office Automation, Surveillance, Access Control, and Cloud Solutions. Innovation IT Solutions proudly serves esteemed clients such as Mahindra Group, Shapoorji Pallonji Group, L&T Infotech, Indian Railways, and Indian Defence organizations.

Role Description

This is a full-time, on-site role located in Andheri East - near Marol Naka Metro for a Technical Sales Support Coordinator. The role involves providing technical expertise to support the sales team, ensuring smooth sales operations, and addressing customer queries. Responsibilities include offering customer service, coordinating sales-related technical requirements, and ensuring timely resolution of technical issues. Additional tasks involve liaising with clients, maintaining detailed records, and contributing to sales strategy development.

Qualifications

• Strong skills in Customer Service and Communication to effectively interact with clients and internal teams
• Experience in providing Technical Support and resolving technical challenges for customers
• Knowledge of Sales and Sales Operations to assist in seamless execution of sales processes
• Ability to work collaboratively in dynamic, team-oriented environments
• Bachelor's degree in IT, Engineering, Business, or related field is preferred
• Proficiency in using customer relationship management (CRM) tools and sales software will be advantageous