Technical Sales Engineer (Residential Engineer)

Role Objective:

To provide on-site technical support, product demonstration, and sales assistance for crane control gear products. The role involves understanding customer requirements, recommending suitable technical solutions, and ensuring seamless after-sales service, while also driving sales growth in the assigned region.

Key Responsibilities:Sales & Business Development

• Promote and sell crane control gear products (radio remote controls, panels, resistors, push button stations, limit switches, etc.) to new and existing customers.
• Develop and maintain strong relationships with crane manufacturers, end-users, OEMs, and contractors.
• Identify new business opportunities and convert leads into sales.
• Achieve sales targets and contribute to revenue growth in the assigned territory.

Technical Support & Service

• Act as a residential engineer in the assigned region, providing first-level service support.
• Conduct product demonstrations, trials, and installations at customer sites.
• Assist customers in product selection, configuration, and troubleshooting.
• Handle warranty issues, repairs, and preventive maintenance for supplied products.
• Liaise with the technical team/factory for escalations and ensure timely resolution.

Customer Relationship Management

• Provide technical training and guidance to customers and distributors.
• Regularly visit clients to understand requirements and gather feedback.
• Maintain customer satisfaction through proactive support and service.

Coordination & Reporting

• Coordinate with the internal sales and service teams for order processing and project execution.
• Submit regular sales forecasts, service reports, and market intelligence updates.
• Ensure compliance with company policies and service standards.

Key Skills & Competencies:

• Strong knowledge of electrical/electromechanical products used in cranes and material handling equipment.
• Technical aptitude with the ability to explain complex products in simple terms.
• Excellent communication, negotiation, and presentation skills.
• Customer-centric approach with problem-solving mindset.
• Ability to work independently as a residential engineer in the allocated region.
• Willingness to travel extensively within the territory.

Qualifications & Experience:

• Diploma / B.E. in Electrical / Electronics / Mechanical Engineering.
• Experience in handling OEMs, end-users, and contractors in industrial markets.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹40,000.00 per month

Benefits:

• Provident Fund

Work Location: In person