Technical Project Coordinator & Customer Support Specialist

Job Title: Technical Project Coordinator & Customer Support Specialist Location Preference: Bangalore C Bhopal Shift Requirement: Must be willing to work in rotational shifts

Job Summary:

We are seeking a dynamic and detail-oriented Technical Project Coordinator & Customer Support Specialist to lead the end-to-end delivery of cloud infrastructure projects, while also providing hands-on technical support to our customers. This hybrid role requires strong project coordination skills along with the ability to resolve cloud-related queries effectively across multiple communication channels. You will work closely with cross-functional teams including Engineering, Product, Security, Finance, Sales, and QA to ensure timely project execution and exceptional customer support for cloud infrastructure services.

Key Responsibilities:

Project Management • Plan, coordinate, and manage cloud infrastructure projects, including provisioning, migration, scaling, monitoring, security enhancements, etc. • Define project scope and objectives, ensuring alignment with stakeholders and technical feasibility. • Develop and maintain detailed project plans with defined milestones, deliverables, and timelines. • Collaborate with internal teams to assign appropriate resources and track progress. • Conduct regular status updates, risk reviews, and ensure documentation of all project activities. • Ensure delivery of infrastructure projects within time, scope, budget, and compliance constraints. Technical Customer Support • Address technical inquiries and support requests related to cloud and application environments via email, phone, and ITSM platforms. • Troubleshoot issues, escalate as necessary, and follow up until full resolution.

• Work closely with the engineering team to stay updated on product improvements and common customer challenges. • Ensure customer satisfaction through timely communication and ownership of support tickets.

Skill Requirements:

• Strong verbal and written communication skills. • Problem-solving mindset with attention to detail. • Ability to manage multiple tasks and prioritize effectively. • Flexibility to adapt to changing priorities in a fast-paced environment. • Collaborative approach to working with cross-functional teams. • Time management and organizational skills to handle concurrent projects and support tickets.

Preferred Qualifications:

• 0-6 Months of experience in technical customer support and/or technical project management. • Basic understanding of cloud computing technologies (AWS, Azure, GCP). • Experience with project management tools (e.g., Jira, Trello, Asana) and ticketing systems (e.g., Zoho).