Technical Product Support Specialist

Job Description

We are a Great Place To Work-Certified organization. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away! What we offer Paid vacation/holidays/sick time On the job/cross training opportunities Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy What you will do As the Facilities coordinator you will coordinate the facilities across India region (South Asia) to ensure effective management of the facilities including, environmental & sustainability, repairs & maintenance. How you will do it Close collaboration with Sales and Business Development Managers and the other functional teams will be required. Coordinate and prioritize technical support site visit in South Asia Region, as directed by Regional Technical Service manager. Deliver theoretical and practical training sessions on products, system design and installation, commissioning, maintenance, fault-finding, software, codes and standards for internal and external audience. Keep track of training needs and localization training material whenever is required. Answering questions (mail, SharePoint and phone) regarding is and application of products, systems and relevant regulations to meet KPI requirement. Support customers in correct use of available design criteria, tools and software. Assist sales in generating incremental products sales by providing cost effective and material take-offs. Key Performance Indicators Provide technical support Provide sales support Provide design services Deliver Product trainings Relationships External - Customers (new and existing), building relationships and supporting JCI Detection products Internal - Working in a Team environment within the India region Detection, and support the Sales team What we look for Bachelor s degree in electrical / electronic engineering or at least 10 years in Fire industry / programming Detection Systems, either from products and solutions system integration business experience Excellent written and verbal communication skills in English. Strong knowledge of Fire Detection Products and/or low voltage applications. Strong presentation skill Travel to assist customer technical support on site. PC literacy with IT professional level knowledge of both current and legacy hardware and software. Customer focus, opportunity and solution minded Certified training on large scale Fire detection, enterprise security platforms and know how of industry standards like NFPA, will an added advantage. . For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www. johnsoncontrols. com/tomorrowneedsyou .