Technical Operations Manager / Tech Lead / Support Manager for Identity Managed Services (SailPoint / ForgeRock AM): This role is responsible for a single pointofcontactforidentity-basedmanagedservicestothecustomers.Thepersonwill handle customer priorities, manage the support team and coordinate with various customerstakeholdersforservicedelivery.Thisroleistechno-managerialsotheperson shouldhavein-depthIAMtechnicalknowledgealongwithcustomerandtechnicalteam handlingcapabilities.

Title:

TechnicalOperationsManager-Identity

Role:

TechnicalLeadorManagerSupportforIdentityManagedServices

Qualification

Bachelor'sdegreeinComputerScience,InformationTechnology,orarelatedfield.
10-12yearsofexperienceinIAMwithmin.3yearsasSupportManager(with SailPointand/orForgeRockAMproducts)
IAMProductorITILorequivalentcertificationpreferred.

Job Role

OverseedailyoperationsactivitiesandmaintenanceofIAMsystems.
Ensurehighavailabilityand performanceofsystems.
Createstrategiestoreduceincidentsoffootfall.
Shouldbeabletotechnicallyguidetheteaminthetroubleshootingandresolve complexissuesbyL3teammembers.
Provideevidencereportsonsecurityassessmentsandaudits.
Perform dailystand-upmeetingswiththecustomer,implementationteamand supportteam.Prioritisetasksandmanagecustomerexpectations.
ManageandmentortheL1,L2andL3teams.Planandprovidetrainingforteam members.
Assigntasks,setgoals, andmonitorteamperformance.
Shareprojectupdateswithcustomerstakeholders.
Communicatewiththecustomertounderstandtheirneedsandaddressconcerns.
Provideweeklyservicedeliveryreportsonsupportprojects.
Plananddriveamonthlyandquarterlyreviewofsupportprojects.
Ensure timely execution of IAM tasks like user provisioning, de-provisioning, access reviews,andcertificatesupdatedonservers.
Stayupdatedandkeepcustomersupdatedwiththelatestprojecttrends, technologies, and best practices.
Strongpresentationanddocumentationskills.
ManageSLAs showtheSLAimprovementquarterbyquarter
Should be able to promote a culture of automation andinnovation within the team.

Skills

Strongcommunication,presentationandcollaborationskills.
StrongCustomerManagementSkills
MultipleStakeholdermanagementskills.
Problem-SolvingAttitude
In-depth knowledgeofSupportProcessesandProcedures
ExpertiseinIAMwithknowledgeofSailPointIIQ or ForgeRockAMorBoth.
TechnicalTeamorPeopleManagementSkills

More Jobs at RNS Technology Services

Technical Operations Manager

Pune, Maharashtra, India

10.0 - 12.0 yrs

Salary: Not disclosed

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Technical Operations Manager