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Technical Operations Manager

10 - 12 years

0 Lacs

Posted:6 days ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Technical Operations Manager / Tech Lead / Support Manager for Identity Managed Services (SailPoint / ForgeRock AM): This role is responsible for a single pointofcontactforidentity-basedmanagedservicestothecustomers.Thepersonwill handle customer priorities, manage the support team and coordinate with various customerstakeholdersforservicedelivery.Thisroleistechno-managerialsotheperson shouldhavein-depthIAMtechnicalknowledgealongwithcustomerandtechnicalteam handlingcapabilities.

Title:

TechnicalOperationsManager-Identity

Role:

TechnicalLeadorManagerSupportforIdentityManagedServices

Qualification

  • Bachelor'sdegreeinComputerScience,InformationTechnology,orarelatedfield.
  • 10-12yearsofexperienceinIAMwithmin.3yearsasSupportManager(with SailPointand/orForgeRockAMproducts)
  • IAMProductorITILorequivalentcertificationpreferred.

Job Role

  • OverseedailyoperationsactivitiesandmaintenanceofIAMsystems.
  • Ensurehighavailabilityand performanceofsystems.
  • Createstrategiestoreduceincidentsoffootfall.
  • Shouldbeabletotechnicallyguidetheteaminthetroubleshootingandresolve complexissuesbyL3teammembers.
  • Provideevidencereportsonsecurityassessmentsandaudits.
  • Perform dailystand-upmeetingswiththecustomer,implementationteamand supportteam.Prioritisetasksandmanagecustomerexpectations.
  • ManageandmentortheL1,L2andL3teams.Planandprovidetrainingforteam members.
  • Assigntasks,setgoals, andmonitorteamperformance.
  • Shareprojectupdateswithcustomerstakeholders.
  • Communicatewiththecustomertounderstandtheirneedsandaddressconcerns.
  • Provideweeklyservicedeliveryreportsonsupportprojects.
  • Plananddriveamonthlyandquarterlyreviewofsupportprojects.
  • Ensure timely execution of IAM tasks like user provisioning, de-provisioning, access reviews,andcertificatesupdatedonservers.
  • Stayupdatedandkeepcustomersupdatedwiththelatestprojecttrends, technologies, and best practices.
  • Strongpresentationanddocumentationskills.
  • ManageSLAs showtheSLAimprovementquarterbyquarter
  • Should be able to promote a culture of automation andinnovation within the team.

Skills

  • Strongcommunication,presentationandcollaborationskills.
  • StrongCustomerManagementSkills
  • MultipleStakeholdermanagementskills.
  • Problem-SolvingAttitude
  • In-depth knowledgeofSupportProcessesandProcedures
  • ExpertiseinIAMwithknowledgeofSailPointIIQ or ForgeRockAMorBoth.
  • TechnicalTeamorPeopleManagementSkills

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