Job Description: Technical Operations Manager / Tech Lead / Support Manager for Identity Managed Services (SailPoint / ForgeRock AM): This role is responsible for a single pointofcontactforidentity-basedmanagedservicestothecustomers.Thepersonwill handle customer priorities, manage the support team and coordinate with various customerstakeholdersforservicedelivery.Thisroleistechno-managerialsotheperson shouldhavein-depthIAMtechnicalknowledgealongwithcustomerandtechnicalteam handlingcapabilities. Title: TechnicalOperationsManager-Identity Role: TechnicalLeadorManagerSupportforIdentityManagedServices Qualification Bachelor'sdegreeinComputerScience,InformationTechnology,orarelatedfield. 10-12yearsofexperienceinIAMwithmin.3yearsasSupportManager(with SailPointand/orForgeRockAMproducts) IAMProductorITILorequivalentcertificationpreferred. Job Role OverseedailyoperationsactivitiesandmaintenanceofIAMsystems. Ensurehighavailabilityand performanceofsystems. Createstrategiestoreduceincidentsoffootfall. Shouldbeabletotechnicallyguidetheteaminthetroubleshootingandresolve complexissuesbyL3teammembers. Provideevidencereportsonsecurityassessmentsandaudits. Perform dailystand-upmeetingswiththecustomer,implementationteamand supportteam.Prioritisetasksandmanagecustomerexpectations. ManageandmentortheL1,L2andL3teams.Planandprovidetrainingforteam members. Assigntasks,setgoals, andmonitorteamperformance. Shareprojectupdateswithcustomerstakeholders. Communicatewiththecustomertounderstandtheirneedsandaddressconcerns. Provideweeklyservicedeliveryreportsonsupportprojects. Plananddriveamonthlyandquarterlyreviewofsupportprojects. Ensure timely execution of IAM tasks like user provisioning, de-provisioning, access reviews,andcertificatesupdatedonservers. Stayupdatedandkeepcustomersupdatedwiththelatestprojecttrends, technologies, and best practices. Strongpresentationanddocumentationskills. ManageSLAs showtheSLAimprovementquarterbyquarter Should be able to promote a culture of automation andinnovation within the team. Skills Strongcommunication,presentationandcollaborationskills. StrongCustomerManagementSkills MultipleStakeholdermanagementskills. Problem-SolvingAttitude In-depth knowledgeofSupportProcessesandProcedures ExpertiseinIAMwithknowledgeofSailPointIIQ or ForgeRockAMorBoth. TechnicalTeamorPeopleManagementSkills