Job Description: Technical Operations Manager / Tech Lead / Support Manager for Identity Managed Services (SailPoint / ForgeRock AM): This role is responsible for a single pointofcontactforidentity-basedmanagedservicestothecustomers.Thepersonwill handle customer priorities, manage the support team and coordinate with various customerstakeholdersforservicedelivery.Thisroleistechno-managerialsotheperson shouldhavein-depthIAMtechnicalknowledgealongwithcustomerandtechnicalteam handlingcapabilities. Title: TechnicalOperationsManager-Identity Role: TechnicalLeadorManagerSupportforIdentityManagedServices Qualification Bachelor'sdegreeinComputerScience,InformationTechnology,orarelatedfield. 10-12yearsofexperienceinIAMwithmin.3yearsasSupportManager(with SailPointand/orForgeRockAMproducts) IAMProductorITILorequivalentcertificationpreferred. Job Role OverseedailyoperationsactivitiesandmaintenanceofIAMsystems. Ensurehighavailabilityand performanceofsystems. Createstrategiestoreduceincidentsoffootfall. Shouldbeabletotechnicallyguidetheteaminthetroubleshootingandresolve complexissuesbyL3teammembers. Provideevidencereportsonsecurityassessmentsandaudits. Perform dailystand-upmeetingswiththecustomer,implementationteamand supportteam.Prioritisetasksandmanagecustomerexpectations. ManageandmentortheL1,L2andL3teams.Planandprovidetrainingforteam members. Assigntasks,setgoals, andmonitorteamperformance. Shareprojectupdateswithcustomerstakeholders. Communicatewiththecustomertounderstandtheirneedsandaddressconcerns. Provideweeklyservicedeliveryreportsonsupportprojects. Plananddriveamonthlyandquarterlyreviewofsupportprojects. Ensure timely execution of IAM tasks like user provisioning, de-provisioning, access reviews,andcertificatesupdatedonservers. Stayupdatedandkeepcustomersupdatedwiththelatestprojecttrends, technologies, and best practices. Strongpresentationanddocumentationskills. ManageSLAs showtheSLAimprovementquarterbyquarter Should be able to promote a culture of automation andinnovation within the team. Skills Strongcommunication,presentationandcollaborationskills. StrongCustomerManagementSkills MultipleStakeholdermanagementskills. Problem-SolvingAttitude In-depth knowledgeofSupportProcessesandProcedures ExpertiseinIAMwithknowledgeofSailPointIIQ or ForgeRockAMorBoth. TechnicalTeamorPeopleManagementSkills
Roles Responsibilities Support Engineer (L3 Support) for ForgeRock OpenAM. TheEngineer will be part of RNS’s overall IAM managed services Team deployed at the customer site to deal with ForgeRock AM incident support, problem management, change management, platform configuration, performance improvement maintenance. Location: Noida, India Mode of work: Work from the office (Daily) Qualification Bachelor's degree in Computer Science/Information Technology, or a related field. 4-6 years relevant experience in IAM support (ForgeRock OpenAM). Experience in driving L3 Level troubleshooting of IAM Solution with ForgeRock. Experience in handling change management with ForgeRock. MSP (ManagedServices Provider) experiencesupportingmultiplecustomers infrastructure. Should have experience working with large-scale IAM implementation with multiple stakeholders. Product certification (preferred). Job Description Handle end-to-end IAM-managed support (as per SLA) e.g. Incident Management, problem management, change management, and knowledge management. Coordinate and collaborate with customer Teams. Drive complex ForgeRock AM integrated issues resolution and resolve the issues. Drive RCA and handle the complete problem management process. Act as the primary point of contact for all onsite IAM-related issues, queries and deployments. Proactively facilitate face-to-face meetings with customers to understand their needs and provide timely solutions. Do custom development, and product performance optimisation e.g. Application onboarding, workflow changes and SSO integration. Responsible for Change management, raising CRs in Service Now/JIRA etc. Understand IAM solution design and configuration. Transition services post-deployment and operationalizing IAM solutions. Generate regular reports on IAM system performance, issues, and resolutions for customer review. Should be able to generate incident reports to be shared with customers. Execute minor and major system upgrades and patches related to the product. Own the environment and handle regular maintenance activities (DR drills, log rotation, health checks). Should be able to develop advanced scripts, rules, and workflows. Knowledge of REST APIs and debugging tools. Good understanding of Java Coding. Ability to write complex SQL queries. Knowledge of Active Directory/LDAP and databases. Familiar with code repositories (Git). Knowledge of Windows and Linux environments. Capable of installing, configuring, and providing support of SailPoint/ForgeRock on Windows and Linux environments. Should be capable of doing automation scripts. Should be able to take release from development to test and can deploy into production. RequiredSkills ForgeRock AM Experience with SailPoint IIQ as secondary skills Strong communication, presentation and collaboration skills. Direct Customer handling experience (Onsite) Problem-Solving Attitude Strong L3 Level Knowledge with exposure to coding of ForgeRock OpenAM Strong knowledge of Support Processes and Procedures
Position: Sr Security Consultant (L3 Profile) Location: India, Pune Mode of work: Workfromoffice(Daily) Required Skillset 8 to 10 years of experience in cybersecurity, with extensive knowledge in Netskope Web, RBI, CASB, Email Security and DLP (Analyzing, Designing, Implementing, Configuring Troubleshooting) Experience in configuring PAC, URL Category configuration, Web Filtration and traffic management for both standard and custom traffic and Proxy services. Extensive knowledge and hands-on in Proofpoint Email Security enterprise bundle which includes TAP/TRAP and CLEAR. Good Understanding and experience in ATP, ADP and Advanced analytics and reporting Experience in Review, troubleshoot, and maintain DMARC, SPF, and DKIM records for email authentication. Practical experience related to LAN, WAN, WLAN, VLAN, DMVPN, VPN, and high availability/multipath/redundant routers, switches and firewalls in large data center environment. Preferability PALOALTO / FORTIGATE Firewalls. Knowledge in handling Network Security (SSL/TLS, VPNs, Firewall, WAF, IDS/IPS) Strong communication skills and the ability to work effectively with internal teams and external vendors Willingtotravelto client onsite on business demand Roles And Responsibilities Architecting, Implementing and supporting Netskope On-prem and Cloud proxy and appliances. Troubleshooting including engaging with end users and providing leadership on outage bridges Monitor in Netskope web security, RBI, CASB, Email Security and DLP for all the security groups for the project implementations. Document setup and maintain as built drawings as changes are made. Implementing and managing Proofpoint email security Solutions full entp bundle. Experience is implementing SSL/TLS, VPNs, AV, IDS/IPS in Firewalls (PaloAlto/FortiGate) Coordinate directly with End Customer / Vendor when required to troubleshoot the solution Tools Technology Experience Netskope Web Security Solutions (Primary) Firewall Implementations (PaloAlto / FortiGate) (Primary) Proofpoint Email Security implementation (Add-on) Forcepoint Web Security Solutions (Add-on) Note: Any additional skill set is an advantage Educational Qualifications Bachelor degree in Computer Science / Engineering or equivalently advanced industry certifications Additionally, Product certification in above solutions Certification Eligibility: Min two certification mandatory in tools technology category Expected Joining Date: At the earliest (Not more than a Month)
SupportLead –Identity:SailPoint(L3) Roles Responsibilities SupportEngineer(L3-SupportLead)forSailPointIdentityIQ. TheL3andLeadwillbepartofRNS’soverallIAM-managedservicesTeamdeployedat the customer site to deal with SailPoint incident support, problem management, change management, platform configuration, performance improvement maintenance. He willbe the single point of contact betweenthe customerand the internalteam. Location: Noida,India Mode of work: Workfromtheoffice(Daily) Qualification Bachelor'sdegreeinComputerScience/InformationTechnology,orarelatedfield. 5-8yearsofrelevantexperienceinSailPointsupport. ExperienceindrivingL3LeveltroubleshootingofIAMSolutionwithSailPointIIQ ExperienceinhandlingchangemanagementwithIIQ. MSP (Managed Services Provider) experiencesupporting multiple customers’ infrastructure. Should have experience working with large-scale IAM implementation with multiple stakeholders. Productcertification(preferred). JobDescription Handle end-to-end IAM-managed support (as per SLA), e.g., Incident Management, problem management, change management, and knowledgemanagement. ResponsibleformanagingtheteamcomprisingL1,L2,andotherL3teammembers. CoordinateandcollaboratewithcustomerTeams. DrivecomplexSailPointissuesandresolvethemtoclosure. Drive RCAandhandlethecompleteproblemmanagementprocess. Act as the primary point ofcontact for all onsite IAM-related issues, queries and deployments. Proactively facilitate face-to-face meetings with customers to understand their needs and provide timely solutions. Docustomdevelopment,andproductperformanceoptimisatione.g.Application onboarding, workflow changes and SSO integration. ResponsibleforChangemanagement,raisingCRsinServiceNow/JIRAetc. Understand IAM solution design and configuration. Transition services post- deployment and operationalizing IAM solutions. Should beabletoextendconfiguration for Role-BasedAccessControl(RBAC)and Segregation of Duties (SoDs). Initiate,configure, execute,and support SailPoint Accessreviewsand should be able to drive the access review campaign. Generate regular reports on IAM system performance, issues, and resolutions for customer review. Should be able to generate incident reports to be shared with customers. Executeminorandmajorsystemupgradesandpatchesrelatedtotheproduct. Own the environment and handle regular maintenance activities (DR drills, log rotation, health checks). Shouldbeabletodevelopadvancedscripts,rules,andworkflows.Knowledgeof REST APIs and debugging tools. GoodunderstandingofJavaandBeanShellCoding.AbilitytowritecomplexSQL queries. Knowledge of Active Directory/LDAP and databases. Familiarwithcoderepositories(Git). Knowledge of Windows and Linux environments. Capable of installing, configuring, and providing support of SailPoint on Windows and Linux environments. Shouldbecapableofdoingautomationscripts. Shouldbeabletotakereleasefromdevelopmenttotestandcandeployinto production. Required Skills IdentityIQSupportexperiencewithForgeRockasasecondaryskills. Strongcommunication,presentationandcollaborationskills. DirectCustomerhandlingexperience(Onsite) Problem-SolvingAttitude Strong L3 Level Knowledge with exposure to coding of Either ForgeRock AM or SailPoint IdentityIQ or both StrongknowledgeofSupportProcessesandProcedures Qualifications Bachelor'sdegreeinComputerScience/InformationTechnology,or a related field.
As a Support Engineer (L3 Support) for ForgeRock OpenAM, you will be an integral part of the IAM managed services team, working on-site at the customer location in Noida, India. Your responsibilities will include incident support, problem management, change management, platform configuration, and performance improvement maintenance related to ForgeRock AM. You should hold a Bachelor's degree in Computer Science/Information Technology or a related field, along with 4-6 years of relevant experience in IAM support, specifically with ForgeRock OpenAM. Your role will involve driving L3 level troubleshooting of IAM solutions, handling change management, and supporting multiple customers" infrastructure as a Managed Services Provider. Your key responsibilities will include managing end-to-end IAM support as per SLA, collaborating with customer teams, resolving complex ForgeRock AM integrated issues, conducting RCA, and acting as the primary point of contact for onsite IAM-related matters. Additionally, you will be involved in custom development, product performance optimization, change management, system upgrades, and regular maintenance activities. To excel in this role, you should possess strong communication, presentation, and collaboration skills, along with a problem-solving attitude. Knowledge of ForgeRock AM, SailPoint IIQ, Java coding, SQL queries, Active Directory/LDAP, databases, Git, Windows, Linux environments, and automation scripts will be beneficial. Your ability to understand IAM solution design, configure systems, and transition services post-deployment will be key to success. In summary, as a Support Engineer for ForgeRock OpenAM, you will play a crucial role in providing high-quality support, troubleshooting complex issues, and ensuring the smooth operation of IAM solutions for customers.,
Roles Responsibilities Conduct Vulnerability Assessments Black-box / Grey-box Penetration tests on System, Network infrastructure, Cloud, Web, APIs (REST SOAP), Mobile (Android +iOS) Thick-client applications using various open source,commercialtoolsandmanualtestingmethods. Location: Pune, India Mode of work: Work from office (Daily) Qualification Bachelor’s degree in Computer Science, Information Technology, or a related field. 8 - 10 years of relevant Experience CEH Certified CREST / OSCP Certifications will be an added advantage MSSP (ManagedSecurityServices Provider) experience supporting multiple customers infrastructure Broad background of networks,operating systems(Window,Unix,Linux),firewalls and security engineering concepts Knowledge of scripting languages(C++,C#,Perl,CGI,HTML,Java,TCL,Shell)will be added advantage Willing to travel overseas on projects InfrastructureVA/PT Job Description Map out a network, discover ports and services running on the different exposed networkandsecuritydevices Conduct penetration test and launch exploits using NMap, Nessus, Metasploit,Backtrack,KaliLinux penetration testing toolssets Research and maintain proficiency in computer network exploitation,tools,techniques, counter measures,and trends in computer network vulnerabilities, data hiding,networksecurity,andencryption Analyze scan reports and recommend remediation /mitigation actions Keep track of new vulnerabilities for all relevant technology platforms Audit configuration of OS, Network and Security devices Provide Cloud Infrastructure Assessments Providingclientspecificreports Understand IT infrastructure and traffic flows to manage VAPT exercises Communicate with the customer to understand their needs and address concerns. Application VA/PT Conduct Web, Mobile (iOS + Android) and Thickclient application assessments based on industrystandards/benchmarks like OWASP Conduct assessments using relevant automated toolsandcomplimentwithmanualreviews Social Engineering Conduct phishing and spear-phishing simulated assessments, and techniques in the social engineering domain to assess the adequacy of awareness and training programs in organizations. Required Skills Experience on Network Vulnerability Scanning and Penetration Testing Experience on Cloud Infrastructure Security Assessments ExperiencewithNessus,Net Cat,NMAP, Kali,Metasploit,HPing, Frida, Objection, Drozer andsimilartoolssetlikeRetinaCS,Qualys KnowledgeofNetworkSecuritytechnologyinareasofFirewall,IPS,VPN,Gatewaysecuritysolutions(DNS, VLAN, proxy, webfiltering) In-depth understandingon Common Vulnerability Exposure (CVE)/Cert advisory database Analyticalthinkerwillingto“thinkout of thebox”to resolve customer impactin situations on first contact;understand customer risk profile Knowledge in RPF preparation, Solution architecture, VAPT review and presentation in customer arena Strong Presentation and Documentation Skills. Self-starter andabilitytodeliverunderdefinedtimelines, team player with leadership capabilities
As a Senior Consultant (RBAC) at our company, you will be working on projects of varying complexity, ranging from small to large. While you will receive guidance from a Solution Architect, you will largely operate independently. Your role will involve providing best practices to customers through working sessions and troubleshooting. In addition, you will have the opportunity to mentor Associate Consultants and Consultants, setting an example of how to perform tasks at the highest level. Your contribution as a Sr. Consultant plays a crucial role in our overall RNS Identity practice. Your main focus will be on SailPoint RBAC, and you will be part of a mid-size project team located in Pune and Onsite (Middle East). Location: Pune, India Mode of work: Work from the office (Daily) Qualifications: - Bachelor's degree in Computer Science/Information Technology, or a related field. - 6-10 years of Professional Services/Implementation experience in IAM mainly focused on RBAC. - Minimum 3 years of Professional Services/Implementation/hands-on experience in SailPoint IIQ. - Minimum 1 year of Professional Services/Implementation/hands-on experience in SailPoint IIQ focused on RBAC. - Expertise/Hands-On experience in the IIQ function area mainly focused on RBAC and additionally on Application onboarding with complex connector types, Independent workflow development, and Rule Writing. - IIQ certification (preferred). - Microsoft EntraID or Saviynt product Knowledge is a plus. Key Responsibilities: - Work with customers and/or on-site team on the SailPoint RBAC and additionally on installation, integration, deployment, complete implementation of SailPoint software. - Configure SailPoint solutions as defined by Solution Architect and begin to contribute to solution definition. - Communicate to clients and/or internal team the solution and the implementation at the technical and functional level. - Collaborate effectively within a team structure (co-located and on-site) and can take on tasks independently, following them through to completion. - Act as the primary point of contact for all on-site IAM-related issues, queries, and deployments. - Deliver small projects or sizable enhancement tasks (e.g., feature requests on the existing project) independently or manage a small-sized team to deliver the task. - Will work from the India Pune office (Part of Global Delivery Center) and travel on-site if required should be the front face for the RNS. Required Skills: - Solid Development/Implementation hands-on experience in Identity IQ mainly in RBAC and additionally on other product areas (App Onboarding, JML Custom Development). - Strong communication, presentation, and collaboration skills. - Technical Stakeholder communication and management. - Should be able to manage multiple priorities. - Should be a quick learner.,
Sr.ConsultantSailPoint(RBAC)-Pune SeniorConsultant(RBAC) will be working on projects ranging from small to large with varying complexity. They will continue to work under the guidance of a SolutionArchitect, but will largely operatein dependently, providing best practices to customers through working sessions and troubleshooting. Additionally, Senior Consultants will be in aposition to mentorAssociateConsultantsandConsultants,beinganexampleofhowtoperformtheir jobs at the highest level. Sr.Consultant plays a key role in the overall RNS Identity practice. The Consultant will be mainly focused on the SailPoint RBAC and will be apart of mid-size project team located in Pune and Onsite (MiddleEast) Location: Pune,India Mode of work: Work fromthe office(Daily) Qualification Bachelor's degree in Computer Science/Information Technology,or a related field. 6-10years of Professional Services/Implementation experience in IAM mainly focused on RBAC. Min 3 years of Professional Services/Implementation/hands-onexperienceinSailPoint IIQ Min1yearsofProfessionalServices/Implementation/hands-onexperienceinSailPoint IIQ focused on RBAC Expertise/Hands-OnexperienceintheIIQfunctionareamainlyfocusedonRBACand additionallyonApplicationonboardingwithcomplexconnectortypes,Independent workflowdevelopment,andRuleWriting. IIQcertification(preferred). MicrosoftEntraIDOrSaviyntproductKnowledgeisaplus. JobDescription Workwithcustomersand/oronsiteteamontheSailPointRBACandadditionallyon installation,integration,deployment, CompleteimplementationofSailPoint software. ConfigureSailPointsolutionsasdefinedbySolutionArchitectandbegintocontribute tosolutiondefinition. Communicatetoclientsand/orinternalteamthesolutionandtheimplementationat the technical and functional level. Collaborateeffectivelywithinateamstructure(co-locatedandonsite)andcantake ontasksindependently,followingthemthroughtocompletion. ActastheprimarypointofcontactforallonsiteIAM-relatedissues,queriesand deployments. Communicatetoclients/internalteam(Onsite collocated)boththeaspectsofthe solutionandtheimplementationatthetechnicalandfunctionallevel. Deliversmallprojectsorsizableenhancementtasks(e.g.,featurerequestsonthe existingproject)independentlyormanageasmall-sizedteamtodeliverthetask. WillworkfromtheIndiaPuneoffice(PartofGlobalDeliveryCenter)andtravelonsiteif required shouldbethefrontfacefortheRNS. RequiredSkills Solid Development/Implementation handson experience in Identity IQ mainly in RBAC and additionally on other product areas(AppOnboarding,JML Custom Development) Strongcommunication,presentation andcollaborationskills. TechnicalStakeholdercommunicationandmanagement Shouldbeabletomanagemultiplepriorities. Shouldbeaquicklearner.
Bid Management Manager Job Summary We are looking for a Bid Management Manager to join our team. You will be responsible for managing the bid process from start to finish, ensuring high-quality, competitive bids are submitted on time. Your role involves coordinating with various departments, preparing bid documents, and ensuring compliance with company policies and client requirements. Location: Pune, India Mode of work: Hybrid/Remote Qualification Bachelor's degree in Business Administration, Marketing, Engineering, or a related field. Experience: 6-8 years of experience in bid management, proposal writing, or a similar role Strong project management, communication, and analytical skills. Proficiency in MS Office Suite. Detail-oriented, organized, and able to work under pressure to meet deadlines Product certification experience of working in Cybersecurity companies (preferred). Preferred Skills Experience with CRM software and bid management tools. Knowledge of government tendering processes. Excellent writing and presentation skills. Understanding technical proposals, preparing quotations Job Description Bid Preparation : Prepare and review bid documents, including technical proposals, commercial offers, and compliance statements. Coordination : Coordinate with internal teams (Presales, sales, technical, finance) to gather necessary information for bids. Research: Conduct market research to understand competitor positioning and pricing strategies. Compliance : Ensure all bid documents comply with company policies and client requirements. Submission : Manage the timely submission of bids and proposals. Documentation : Maintain accurate records of all bid activities and outcomes. Analysis : Analyze bid results and provide feedback to improve future bid performance.
Roles Responsibilities Conduct Vulnerability Assessments Black-box / Grey-box Penetration tests on System, Network infrastructure, Cloud, Web, APIs (REST SOAP), Mobile (Android +iOS) Thick-client applications using various open source,commercialtoolsandmanualtestingmethods. Location: Pune, India Mode of work: Work from office (Daily) Qualification Bachelor's degree in Computer Science, Information Technology, or a related field. 8 - 10 years of relevant Experience CEH Certified CREST / OSCP Certifications will be an added advantage MSSP (ManagedSecurityServices Provider) experience supporting multiple customers infrastructure Broad background of networks,operating systems(Window,Unix,Linux),firewalls and security engineering concepts Knowledge of scripting languages(C++,C#,Perl,CGI,HTML,Java,TCL,Shell)will be added advantage Willing to travel overseas on projects InfrastructureVA/PT Job Description Map out a network, discover ports and services running on the different exposed networkandsecuritydevices Conduct penetration test and launch exploits using NMap, Nessus, Metasploit,Backtrack,KaliLinux penetration testing toolssets Research and maintain proficiency in computer network exploitation,tools,techniques, counter measures,and trends in computer network vulnerabilities, data hiding,networksecurity,andencryption Analyze scan reports and recommend remediation /mitigation actions Keep track of new vulnerabilities for all relevant technology platforms Audit configuration of OS, Network and Security devices Provide Cloud Infrastructure Assessments Providingclientspecificreports Understand IT infrastructure and traffic flows to manage VAPT exercises Communicate with the customer to understand their needs and address concerns. Application VA/PT Conduct Web, Mobile (iOS + Android) and Thickclient application assessments based on industrystandards/benchmarks like OWASP Conduct assessments using relevant automated toolsandcomplimentwithmanualreviews Social Engineering Conduct phishing and spear-phishing simulated assessments, and techniques in the social engineering domain to assess the adequacy of awareness and training programs in organizations. Required Skills Experience on Network Vulnerability Scanning and Penetration Testing Experience on Cloud Infrastructure Security Assessments ExperiencewithNessus,Net Cat,NMAP, Kali,Metasploit,HPing, Frida, Objection, Drozer andsimilartoolssetlikeRetinaCS,Qualys KnowledgeofNetworkSecuritytechnologyinareasofFirewall,IPS,VPN,Gatewaysecuritysolutions(DNS, VLAN, proxy, webfiltering) In-depth understandingon Common Vulnerability Exposure (CVE)/Cert advisory database Analyticalthinkerwillingto'thinkout of thebox'to resolve customer impactin situations on first contact;understand customer risk profile Knowledge in RPF preparation, Solution architecture, VAPT review and presentation in customer arena Strong Presentation and Documentation Skills. Self-starter andabilitytodeliverunderdefinedtimelines, team player with leadership capabilities
Sr. Consultant – CyberArk Specialist CyberArk Specialist will be working on projects ranging from small to large with varying complexity. The personnel will largely operate independently, providing best practices to customers through working sessions and troubleshooting. The candidate will be deployed to the customer’s on-site location (Noida) and will be part of the RNS global delivery Center in Pune. Location: Noida, India Mode of work: On-site Qualification Bachelor's degree in Computer Science/Information Technology, or a related field. 6-8 years of Professional Services/Implementation experience in IAM. Min 4 years of Professional Services/Implementation/hands-on experience in CyberArk On-Prem Solution Min 2 years of customer handling experience. CDE certification (preferred). Any other PAM product knowledge will be a plus. Job Description Work with customers on the installation, integration, deployment, enhancement of CyberArk software. Configure CyberArk solutions as defined by the Solution Architect and begin to contribute to solution definition. Communicate to clients the solution and the implementation at the technical and functional level. Collaborate effectively within a team structure and can take on tasks independently, following them through to completion. Act as the primary point of contact for all onsite IAM-related issues, queries and deployments. Communicate to clients both the aspects of the solution and the implementation at the technical and functional level. Required Skills Solid Development/Implementation hands-on experience in CyberArk PAM OnPrem Solution. Strong communication, presentation and collaboration skills. Technical Stakeholder communication and management Should be able to manage multiple priorities. Experience in multi-site deployment of CyberArk PAM Solution.
SupportLead –Identity:SailPoint(L3) Roles Responsibilities SupportEngineer(L3-SupportLead)forSailPointIdentityIQ. TheL3andLeadwillbepartofRNS’soverallIAM-managedservicesTeamdeployedat the customer site to deal with SailPoint incident support, problem management, change management, platform configuration, performance improvement maintenance. He willbe the single point of contact betweenthe customerand the internalteam. Location: Noida,India Mode of work: Workfromtheoffice(Daily) Qualification Bachelor'sdegreeinComputerScience/InformationTechnology,orarelatedfield. 5-8yearsofrelevantexperienceinSailPointsupport. ExperienceindrivingL3LeveltroubleshootingofIAMSolutionwithSailPointIIQ ExperienceinhandlingchangemanagementwithIIQ. MSP (Managed Services Provider) experiencesupporting multiple customers’ infrastructure. Should have experience working with large-scale IAM implementation with multiple stakeholders. Productcertification(preferred). JobDescription Handle end-to-end IAM-managed support (as per SLA), e.g., Incident Management, problem management, change management, and knowledgemanagement. ResponsibleformanagingtheteamcomprisingL1,L2,andotherL3teammembers. CoordinateandcollaboratewithcustomerTeams. DrivecomplexSailPointissuesandresolvethemtoclosure. Drive RCAandhandlethecompleteproblemmanagementprocess. Act as the primary point ofcontact for all onsite IAM-related issues, queries and deployments. Proactively facilitate face-to-face meetings with customers to understand their needs and provide timely solutions. Docustomdevelopment,andproductperformanceoptimisatione.g.Application onboarding, workflow changes and SSO integration. ResponsibleforChangemanagement,raisingCRsinServiceNow/JIRAetc. Understand IAM solution design and configuration. Transition services post- deployment and operationalizing IAM solutions. Should beabletoextendconfiguration for Role-BasedAccessControl(RBAC)and Segregation of Duties (SoDs). Initiate,configure, execute,and support SailPoint Accessreviewsand should be able to drive the access review campaign. Generate regular reports on IAM system performance, issues, and resolutions for customer review. Should be able to generate incident reports to be shared with customers. Executeminorandmajorsystemupgradesandpatchesrelatedtotheproduct. Own the environment and handle regular maintenance activities (DR drills, log rotation, health checks). Shouldbeabletodevelopadvancedscripts,rules,andworkflows.Knowledgeof REST APIs and debugging tools. GoodunderstandingofJavaandBeanShellCoding.AbilitytowritecomplexSQL queries. Knowledge of Active Directory/LDAP and databases. Familiarwithcoderepositories(Git). Knowledge of Windows and Linux environments. Capable of installing, configuring, and providing support of SailPoint on Windows and Linux environments. Shouldbecapableofdoingautomationscripts. Shouldbeabletotakereleasefromdevelopmenttotestandcandeployinto production. Required Skills IdentityIQSupportexperiencewithForgeRockasasecondaryskills. Strongcommunication,presentationandcollaborationskills. DirectCustomerhandlingexperience(Onsite) Problem-SolvingAttitude Strong L3 Level Knowledge with exposure to coding of Either ForgeRock AM or SailPoint IdentityIQ or both StrongknowledgeofSupportProcessesandProcedures Qualifications Bachelor'sdegreeinComputerScience/InformationTechnology,or a related field.
Roles Responsibilities Support Engineer (L3 Support) for ForgeRock OpenAM. TheEngineer will be part of RNS’s overall IAM managed services Team deployed at the customer site to deal with ForgeRock AM incident support, problem management, change management, platform configuration, performance improvement maintenance. Location: Noida, India Mode of work: Work from the office (Daily) Qualification Bachelor's degree in Computer Science/Information Technology, or a related field. 4-6 years relevant experience in IAM support (ForgeRock OpenAM). Experience in driving L3 Level troubleshooting of IAM Solution with ForgeRock. Experience in handling change management with ForgeRock. MSP (ManagedServices Provider) experiencesupportingmultiplecustomers infrastructure. Should have experience working with large-scale IAM implementation with multiple stakeholders. Product certification (preferred). Job Description Handle end-to-end IAM-managed support (as per SLA) e.g. Incident Management, problem management, change management, and knowledge management. Coordinate and collaborate with customer Teams. Drive complex ForgeRock AM integrated issues resolution and resolve the issues. Drive RCA and handle the complete problem management process. Act as the primary point of contact for all onsite IAM-related issues, queries and deployments. Proactively facilitate face-to-face meetings with customers to understand their needs and provide timely solutions. Do custom development, and product performance optimisation e.g. Application onboarding, workflow changes and SSO integration. Responsible for Change management, raising CRs in Service Now/JIRA etc. Understand IAM solution design and configuration. Transition services post-deployment and operationalizing IAM solutions. Generate regular reports on IAM system performance, issues, and resolutions for customer review. Should be able to generate incident reports to be shared with customers. Execute minor and major system upgrades and patches related to the product. Own the environment and handle regular maintenance activities (DR drills, log rotation, health checks). Should be able to develop advanced scripts, rules, and workflows. Knowledge of REST APIs and debugging tools. Good understanding of Java Coding. Ability to write complex SQL queries. Knowledge of Active Directory/LDAP and databases. Familiar with code repositories (Git). Knowledge of Windows and Linux environments. Capable of installing, configuring, and providing support of SailPoint/ForgeRock on Windows and Linux environments. Should be capable of doing automation scripts. Should be able to take release from development to test and can deploy into production. RequiredSkills ForgeRock AM Experience with SailPoint IIQ as secondary skills Strong communication, presentation and collaboration skills. Direct Customer handling experience (Onsite) Problem-Solving Attitude Strong L3 Level Knowledge with exposure to coding of ForgeRock OpenAM Strong knowledge of Support Processes and Procedures
Position: Sr Security Consultant (L3 Profile) Location: India, Pune Mode of work: Hybrid Required Skillset 8 to 10 years of experience in cybersecurity, with extensive knowledge in Netskope Web, RBI, CASB, Email Security and DLP (Analyzing, Designing, Implementing, Configuring Troubleshooting) Experience in configuring PAC, URL Category configuration, Web Filtration and traffic management for both standard and custom traffic and Proxy services. Extensive knowledge and hands-on in Proofpoint Email Security enterprise bundle which includes TAP/TRAP and CLEAR. Good Understanding and experience in ATP, ADP and Advanced analytics and reporting Experience in Review, troubleshoot, and maintain DMARC, SPF, and DKIM records for email authentication. Practical experience related to LAN, WAN, WLAN, VLAN, DMVPN, VPN, and high availability/multipath/redundant routers, switches and firewalls in large data center environment. Preferability PALOALTO / FORTIGATE Firewalls. Knowledge in handling Network Security (SSL/TLS, VPNs, Firewall, WAF, IDS/IPS) Strong communication skills and the ability to work effectively with internal teams and external vendors Willingtotravelto client onsite on business demand Roles And Responsibilities Architecting, Implementing and supporting Netskope On-prem and Cloud proxy and appliances. Troubleshooting including engaging with end users and providing leadership on outage bridges Monitor in Netskope web security, RBI, CASB, Email Security and DLP for all the security groups for the project implementations. Document setup and maintain as built drawings as changes are made. Implementing and managing Proofpoint email security Solutions full entp bundle. Experience is implementing SSL/TLS, VPNs, AV, IDS/IPS in Firewalls (PaloAlto/FortiGate) Coordinate directly with End Customer / Vendor when required to troubleshoot the solution Tools Technology Experience Netskope Web Security Solutions (Primary) Firewall Implementations (PaloAlto / FortiGate) (Primary) Proofpoint Email Security implementation (Add-on) Forcepoint Web Security Solutions (Add-on) Note: Any additional skill set is an advantage Educational Qualifications Bachelor degree in Computer Science / Engineering or equivalently advanced industry certifications Additionally, Product certification in above solutions Certification Eligibility: Min two certification mandatory in tools technology category Expected Joining Date: At the earliest (Not more than a Month)
Roles Responsibilities Support Engineer (L3 Support) for ForgeRock OpenAM. TheEngineer will be part of RNS’s overall IAM managed services Team deployed at the customer site to deal with ForgeRock AM incident support, problem management, change management, platform configuration, performance improvement maintenance. Location: Noida, India Mode of work: Work from the office (Daily) Qualification Bachelor's degree in Computer Science/Information Technology, or a related field. 4-6 years relevant experience in IAM support (ForgeRock OpenAM). Experience in driving L3 Level troubleshooting of IAM Solution with ForgeRock. Experience in handling change management with ForgeRock. MSP (ManagedServices Provider) experiencesupportingmultiplecustomers infrastructure. Should have experience working with large-scale IAM implementation with multiple stakeholders. Product certification (preferred). Job Description Handle end-to-end IAM-managed support (as per SLA) e.g. Incident Management, problem management, change management, and knowledge management. Coordinate and collaborate with customer Teams. Drive complex ForgeRock AM integrated issues resolution and resolve the issues. Drive RCA and handle the complete problem management process. Act as the primary point of contact for all onsite IAM-related issues, queries and deployments. Proactively facilitate face-to-face meetings with customers to understand their needs and provide timely solutions. Do custom development, and product performance optimisation e.g. Application onboarding, workflow changes and SSO integration. Responsible for Change management, raising CRs in Service Now/JIRA etc. Understand IAM solution design and configuration. Transition services post-deployment and operationalizing IAM solutions. Generate regular reports on IAM system performance, issues, and resolutions for customer review. Should be able to generate incident reports to be shared with customers. Execute minor and major system upgrades and patches related to the product. Own the environment and handle regular maintenance activities (DR drills, log rotation, health checks). Should be able to develop advanced scripts, rules, and workflows. Knowledge of REST APIs and debugging tools. Good understanding of Java Coding. Ability to write complex SQL queries. Knowledge of Active Directory/LDAP and databases. Familiar with code repositories (Git). Knowledge of Windows and Linux environments. Capable of installing, configuring, and providing support of SailPoint/ForgeRock on Windows and Linux environments. Should be capable of doing automation scripts. Should be able to take release from development to test and can deploy into production. RequiredSkills ForgeRock AM Experience with SailPoint IIQ as secondary skills Strong communication, presentation and collaboration skills. Direct Customer handling experience (Onsite) Problem-Solving Attitude Strong L3 Level Knowledge with exposure to coding of ForgeRock OpenAM Strong knowledge of Support Processes and Procedures Qualifications Bachelor's degree in Computer Science/Information Technology, or a related field.
Technical Consultant – SailPoint Roles Responsibilities SailPoint Consultant will be working on projects ranging from small to large with varying complexity. They will continue to work under the guidance of a Solution Architect or Sr. Consultant but will largely operate independently. Location: Pune, India Mode of work: Work from the office Qualification Bachelor's degree in Computer Science/Information Technology, or a related field. 4-6 years of Professional Services/Implementation experience in IAM. Min 2 years of Professional Services/Implementation/hands-on experience in SailPoint IIQ Expertise/Hands-On experience in the IIQ function area, such as Application onboarding with complex connector types, RBAC, Independent workflow development, and Rule Writing. IIQ certification (preferred). Saviynt or One Identity product Knowledge is a plus. Job Description Work with customers on the installation, integration, deployment, implementation of SailPoint software. Configure SailPoint solutions as defined by the Solution Architect or Sr. Consultant. Collaborate effectively within a team structure and can take on tasks independently, following them through to completion. Deliver small projects or sizable enhancement tasks (e.g., feature requests on the existing project) independently Required Skills Good Development/Implementation hands-on experience in IdentityIQ in application onboarding, JML workflow customization Rule Writing. Strong communication, presentation and collaboration skills. Should be able to manage multiple priorities. Should be a quick learner.