Technical Lead

Company Description

At TVS Electronics, we pride ourselves on continual evolution, transitioning from a products company to a customer-centric solutions organization. Our offerings include legacy products such as printers, keyboards, mice, and Point-Of-Sale solutions, along with comprehensive service solutions covering the after-sales lifecycle of products. We cater to diverse needs with solutions for the retail industry, banking, insurance, PSUs, and more. Our extensive service portfolio includes repair engineering, installation and demo solutions, gadget and appliance protection plans, parts management, e-recycling, and e-auctioning. Located in Pune, we leverage our domain-specific expertise to drive growth and profitability.

Role Description

This is a full-time on-site role for a Computer Hardware Technician located in Pune. The Computer Hardware Technician will be responsible for maintaining and repairing desktop computers, providing hardware support, troubleshooting technical issues, and offering printer support. Daily tasks include diagnosing and resolving hardware problems, conducting routine maintenance, installing hardware components, and ensuring optimal performance of all IT equipment. The role requires working closely with clients and internal teams to deliver exceptional technical support.

Qualifications

• Proficiency in Desktop Computers and Computer Maintenance
• Skills in Troubleshooting and Hardware Support
• Experience with Printer Support
• Strong problem-solving abilities and attention to detail
• Excellent communication and interpersonal skills
• Ability to work independently and collaboratively in a team environment
• Experience in an engineering or technical support role is preferred
• Relevant certifications or a degree in Information Technology, Computer Science, or related field is beneficial