Technical Lead

Technical Lead

Technical Lead

Role & Responsibilities:

• Serve as the primary

  point of technical escalation and resolution throughout the Dial 112 project lifecycle.

• Lead implementation

  , maintenance, and support of all IT infrastructure, applications, and tools used in Dial 112 operations.

• Prepare and submit

  detailed technical documentation including SRS (Software Requirements Specification), FRS (Functional Requirements Specification), Solution Implementation Plans, Customization Reports, and Integration Plans.

• Ensure all IT systems

  and services meet the defined SLAs (Service Level Agreements) as per the RFP (Request for Proposal) requirements.

• Provide ongoing technical

  support to operational and administrative teams, including troubleshooting and issue resolution.

• Monitor performance

  of technical systems and recommend improvements to ensure system uptime and efficiency.

• Coordinate with vendors

  and internal teams for smooth deployment and upgrades of IT solutions.

• Maintain accurate

  and updated technical documentation and configuration records.