Technical Lead - DevOps Engineer

Our world is transforming, and PTC is leading the way.Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.  

Job Details

As a senior SRE / Observability Engineer, you will be part of the Atlas Platform Engineering team and will:

Create and maintain observability standards and best practices

Review the current observability platform, identify areas for improvement, and guide the team in enhancing monitoring, logging, tracing, and alerting capabilities.

Expand the observability stack across multiple clouds, regions, and clusters, managing all observability data.

Design and implement monitoring solutions for complex distributed systems to provide deep insights into systems and services aiming at complete visibility of digital operations

Supporting the ongoing evaluation of new capabilities in the observability stack, conducting proof of concepts, pilots, and tests to validate their suitability.

Assist teams in creating clear, informative, and actionable dashboards to improve system visibility.

Automate monitoring and alerting processes, including enrichment strategies and ML-driven anomaly detection where applicable.

Provide technical leadership to the observability team with clear priorities ensuring agreed outcomes are achieved in a timely manner.

Work closely with R&D and product development teams (understand their requirements and challenges) to ensure seamless visibility into system and service performance.

Work closely with the Traffic Management team to identify and standardise on existing and new observability tools as part of a holistic solution

Conduct training sessions and create documentation for internal teams

Support the definition of SLI (service level indicators) and SLO (service level objectives) for the Atlas services.

Keep track of the error budget of each service

Participate in the emergency response process

Conduct RCAs (root cause analysis)

Help to automate repetitive tasks and reduce toil.

Qualifications:

People and communication qualifications

Be a strong team player

Have good collaboration and communication skills

Ability to translate technical concepts for non-technical audiences

Problem-solving and analytical thinking

Technical qualifications - general:

Familiarity with cloud platforms (Ideally Azure)

Familiarity with Kubernetes and Istio as the architecture on which the observability and Atlas services run, and how they integrate and scale.

Experience with infrastructure as code and automation

Knowledge of common programming languages and debugging techniques

Have a strong technical background and be hands on.

Linux and scripting languages (Bash, Python, Golang).

Significant Understanding of DevOps principles.

Technical qualifications - observability

Strong understanding of observability principles (metrics, logs, traces)

Experience with APM tools and distributed tracing

Proficiency in log aggregation and analysis

Knowledge and hands-on experience with monitoring, logging, and tracing tools such as Prometheus, Prometheus, Grafana, Datadog, New Relic, Sumologic, ELK Stack, or others

Knowledge of Open Telemetry, including OTEL collector and code instrumentation

Experience designing and building unified observability platforms that enable the use of data (metrics, logs, and traces) to determine quickly if their application or service is operating as desired.

Technical qualifications – SRE

Understanding of the Google SRE principles

Experience in defining SLIs and SLOs

Experience in performing RCAs (root cause analysis)

Experience in system performance

Experience in incident response

Knowledge of status tools, such as Atlassian Status Page or similar

Knowledge of incident management and paging tools, such as PagerDuty or similar

Knowledge of ITIL (Information Technology Infrastructure Library) processes

Qualifications:

People and communication qualifications

•              Be a strong team player

•              Have good collaboration and communication skills

•              Ability to translate technical concepts for non-technical audiences

•              Problem-solving and analytical thinking

Technical qualifications - general:

•              Familiarity with cloud platforms (Ideally Azure)

•              Familiarity with Kubernetes and Istio as the architecture on which the observability platform runs, and how they integrate and scale. 

•              Experience with infrastructure as code and automation

•              Knowledge of common programming languages and debugging techniques

•              Have a strong technical background and be hands on.

•              Linux and scripting languages (Bash, Python, Golang).

•              Significant Understanding of DevOps principles.

Technical qualifications - observability

•              Strong understanding of observability principles (metrics, logs, traces)

•              Experience with APM tools and distributed tracing

•              Proficiency in log aggregation and analysis

•              Knowledge and hands-on experience with monitoring, logging, and tracing tools such as Prometheus, Prometheus, Grafana, Datadog, New Relic, Sumologic, ELK Stack, or others

•              Knowledge of Open Telemetry, including OTEL collector and code instrumentation

•              Experience designing and building unified observability platforms that enable the use of data (metrics, logs, and traces) to determine quickly if their application or service is operating as desired.

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. 

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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