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Technical Lead - DevOps Engineer

Technical Lead - DevOps Engineer

Servicemax

6 - 10 years

13 - 18 Lacs

Pune

Posted:2 hours ago| Platform:

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Skills Required

Automation Linux Analytical Debugging Incident management Instrumentation Information technology Distribution system Monitoring Python

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Details

As a senior SRE / Observability Engineer, you will be part of the Atlas Platform Engineering team and will:

Create and maintain observability standards and best practices

Review the current observability platform, identify areas for improvement, and guide the team in enhancing monitoring, logging, tracing, and alerting capabilities.

Expand the observability stack across multiple clouds, regions, and clusters, managing all observability data.

Design and implement monitoring solutions for complex distributed systems to provide deep insights into systems and services aiming at complete visibility of digital operations

Supporting the ongoing evaluation of new capabilities in the observability stack, conducting proof of concepts, pilots, and tests to validate their suitability.

Assist teams in creating clear, informative, and actionable dashboards to improve system visibility.

Automate monitoring and alerting processes, including enrichment strategies and ML-driven anomaly detection where applicable.

Provide technical leadership to the observability team with clear priorities ensuring agreed outcomes are achieved in a timely manner.

Work closely with R&D and product development teams (understand their requirements and challenges) to ensure seamless visibility into system and service performance.

Work closely with the Traffic Management team to identify and standardise on existing and new observability tools as part of a holistic solution

Conduct training sessions and create documentation for internal teams

Support the definition of SLI (service level indicators) and SLO (service level objectives) for the Atlas services.

Keep track of the error budget of each service

Participate in the emergency response process

Conduct RCAs (root cause analysis)

Help to automate repetitive tasks and reduce toil.

Qualifications:

People and communication qualifications

Be a strong team player

Have good collaboration and communication skills

Ability to translate technical concepts for non-technical audiences

Problem-solving and analytical thinking

Technical qualifications - general:

Familiarity with cloud platforms (Ideally Azure)

Familiarity with Kubernetes and Istio as the architecture on which the observability and Atlas services run, and how they integrate and scale.

Experience with infrastructure as code and automation

Knowledge of common programming languages and debugging techniques

Have a strong technical background and be hands on.

Linux and scripting languages (Bash, Python, Golang).

Significant Understanding of DevOps principles.

Technical qualifications - observability

Strong understanding of observability principles (metrics, logs, traces)

Experience with APM tools and distributed tracing

Proficiency in log aggregation and analysis

Knowledge and hands-on experience with monitoring, logging, and tracing tools such as Prometheus, Prometheus, Grafana, Datadog, New Relic, Sumologic, ELK Stack, or others

Knowledge of Open Telemetry, including OTEL collector and code instrumentation

Experience designing and building unified observability platforms that enable the use of data (metrics, logs, and traces) to determine quickly if their application or service is operating as desired.

Technical qualifications - SRE

Understanding of the Google SRE principles

Experience in defining SLIs and SLOs

Experience in performing RCAs (root cause analysis)

Experience in system performance

Experience in incident response

Knowledge of status tools, such as Atlassian Status Page or similar

Knowledge of incident management and paging tools, such as PagerDuty or similar

Knowledge of ITIL (Information Technology Infrastructure Library) processes

Qualifications:

People and communication qualifications

Be a strong team player

Have good collaboration and communication skills

Ability to translate technical concepts for non-technical audiences

Problem-solving and analytical thinking

Technical qualifications - general:

Familiarity with cloud platforms (Ideally Azure)

Familiarity with Kubernetes and Istio as the architecture on which the observability platform runs, and how they integrate and scale.

Experience with infrastructure as code and automation

Knowledge of common programming languages and debugging techniques

Have a strong technical background and be hands on.

Linux and scripting languages (Bash, Python, Golang).

Significant Understanding of DevOps principles.

Technical qualifications - observability

Strong understanding of observability principles (metrics, logs, traces)

Experience with APM tools and distributed tracing

Proficiency in log aggregation and analysis

Knowledge and hands-on experience with monitoring, logging, and tracing tools such as Prometheus, Prometheus, Grafana, Datadog, New Relic, Sumologic, ELK Stack, or others

Knowledge of Open Telemetry, including OTEL collector and code instrumentation

Experience designing and building unified observability platforms that enable the use of data (metrics, logs, and traces) to determine quickly if their application or service is operating as desired.

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Servicemax

IT Services and IT Consulting

Pleasanton CA

501-1000 Employees

43 Jobs

Key People

Dave Yarnold

CEO
Kieran McGann

CFO
Lasse D. Möller

Chief Technology Officer
Miriam Hjorth

Chief Marketing Officer

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Technical Lead - DevOps Engineer