Technical International Voice Support

Job purpose:

This is an entry level position, and you will be responsible for working with Tier 1 support personnel to resolve client issues in a timely manner and provide Tier-2 support to resolve technical issues related to our application(s). Our applications are used by Deloittes Global Employer Services member firms and clients so the successful candidate should have strong client service and communication skills as well as the ability to deliver projects on time in a dynamic team environment. The candidate will receive training on existing as well as next generation tools.

Key job responsibilities include the following:

• Provide personalized customer service by responding to the needs of the customers
• Enter contacts into call tracking system and manage those issues to resolution
• Function in a close team environment and communicate within the team as a single unit
• Knowledge sharing and work flexibility in a close team environment
• Consistently meet client expectations and project deadlines
• Work to develop customer service, probing, and research skills
• Evaluate problems of the customers and provide logical lasting solutions
• Adhering to the project and departmental standards as necessary. Contribution to the development of such standards where required
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
• Refer more complex issues or reconfigurations to senior specialists
• Demonstrate capability of handling high work pressure during peak seasons

Personal Characteristics:

• Excellent written and verbal communications skills at the business and technical level
• Self-starter with solid analytical and problem solving skills
• High level of attention to detail, ability to execute and deliver project deliverables on budget and on time, and multi-task in a dynamic environment 
• Ability to integrate rapidly with existing team
• Good personal organizational skills
• Ability to interact with individuals at all levels of the organization
• Strong commitment to customer service

Education/Background:

College coursework:  B.E / B.Tech

EXPERIENCE REQUIRED: 1+ Years - 3 Years

Key skills required:

• Excellent written and verbal communications skills at the business and technical level, experience in both emails and calling
• Ability to work in shifts 
• Ability to interact with individuals at all levels of organizations
• Ability to work weekends when shift requires

Graduation should completed after 2020 and should not have more than 3 year exprience.

Apply Only relevant exprience those who having exprience into International Technical voice process.

Technical Education Background Preferred.