Technical Implementation Engineer

As a Technical Implementation Engineer, you will play a crucial role in the onboarding process of customers to various Qualys products, with a primary focus on Enterprise TruRisk Management (ETM). Your responsibilities will revolve around acting as a trusted advisor to customers, guiding them through the integration of Qualys solutions into their environments, aligning these implementations with their security objectives, and ensuring their success with the platform. This position emphasizes expertise in DevOps, cloud security, and enabling customers to fully leverage Qualys solutions to achieve their security goals. Your key responsibilities will include managing the onboarding process for enterprise customers, conducting product demos, onboarding meetings, and hands-on configurations to facilitate a seamless adoption of Qualys products, particularly ETM. You will collaborate closely with customers to tailor implementations to their specific goals and security requirements. In the realm of technical implementation, you will assist customers in deploying Qualys solutions within containerized and cloud environments. Your expertise will be pivotal in configuring integrations with major public cloud providers such as AWS, Azure, GCP, and OCI. Proficiency in technologies like Kubernetes, Docker, CRI-o, and related tools will be essential to your success in this role. Furthermore, you will act as the primary point of contact for customers during the implementation phase, designing and executing personalized onboarding plans to help customers achieve their objectives effectively. Your role will also involve educating customers on the optimal utilization of Qualys tools to advance their security objectives. Effective collaboration with internal teams will be vital in addressing customer challenges and enhancing onboarding processes. You will be responsible for collecting and conveying customer feedback to drive improvements in product functionality and user experience. To excel in this role, you should possess a minimum of 5 years of experience in customer-facing positions, with hands-on experience in Enterprise environments, Windows, Linux, and networking. Exposure to cloud platforms and container environments is essential, along with a strong background in cybersecurity, networking, or related technologies. Excellent communication skills, both verbal and written, are crucial, as well as the ability to engage effectively with enterprise and global customers. Moreover, you should demonstrate a strong analytical mindset, project management skills, adaptability to fast-paced environments, and the capability to resolve complex challenges. Emotional intelligence and interpersonal skills are key in building positive and lasting relationships with customers. Preferred qualifications for this role include prior experience with Qualys products, familiarity with CI/CD pipelines and DevOps practices, and an understanding of asset management, patching, and configuration management.,