Job
Description
As a part of the 4LS/NPI team, we are all here solving problems of need of the hour wearing different kinds of hats. But what thrills us at 4LS/NPI team is resolving complex issues quickly - efficiently and the result is so real-time that you are already part of outcome of your efforts. You have: Bachelor of Engg. or equivalent required - Candidates with degrees in Computer Science, Electrical, Computer or Software Engineering will be more relevant. At least 7 years experience in Software Development, Support, or QA, with Minimum 2+ years in service support environment with specific emphasis on Case Handling Experience in working on Unix/Linux Operating Systems Experience in working with Java, Python, XML, and JSON Exposure in using VIMs like OpenStack and its Heat Orchestration Templates Exposure in using VNFM like Nokia CloudBand Application Manager (CBAM) Database knowledge: Operational experience in using Non-SQL Dbs like Aerospike Experience working in Policy or Charging domains is mandatory. Understanding of protocols such as Diameter and HTTP/2, APIs based on REST and SOAPUI - a plus SPS uses Swagger, Prometheus, RabbitMQ, Kafka, Keycloak, etc. - Ability to understand how these S/W components are used, configured, and troubleshoot is an added advantage It would be nice if you also had: Good understanding of Mobile Networks (RAN, Core etc.) for 4G and 5G, IMS, etc. Highly developed analytical and debugging skills with proven ability to perform in a fast-paced environment and under time constraints while keeping attention to details. Handle Crisis/Emergency support as needed Supports system upgrades and customer projects for new implementation activities on various platforms Ability to multi-task and work on multiple issues, with quickly changing priorities Good understanding of software development lifecycles based on AGILE mode of working. Excellent English communication skills both verbal and written. Effective and supportive team player Engages and co-ordinates with the Core RD Product team (SMEs) to come up with solutions Engages and co-ordinates with external parties likeKey Responsibilities / Functions: Provides support, leadership and guidance during Customer escalations and emergencies, keeping customer Service Level Agreements (SLAs) in mind Analyses and finds root causes of product issues, by understanding logs, metrics, pcap files and customer scenarios Works on installing, reproducing and fixing product issues Nokia Cloud/CBIS team as appropriate Drives, develops, and maintains 4LS/RD maintenance and support processes, for best in class Software. Mentors and supports junior team members
