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Technical Customer Services Consultant

Technical Customer Services Consultant

2 - 5 years

|

5 - 9 Lacs

Posted:1 week ago| Platform:

Apply

Skills Required

innovation excel stakeholder management multitasking analytical skills work ethics

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a Customer Services Consultant, you

solve customer tickets

that come in via your first-line colleagues. As a specialist in a specific area of our planning solution, you address problems that require more technical knowledge.

You are responsible for:

Making your customers day by
providing solutions
for the challenging problems they experience.
Taking ownership of the problems assigned to you
and communicating the implemented solution to your customer.
Finding the most suitable solution using your acquired
technical knowledge and specific expertise
.
Updating Customer Services knowledge base
to ensure our expertise gets documented.
Maintaining a strong network within your team and the company
to find the optimal solution for your customer.
Balancing your time, priorities, and incoming tickets
while always keeping an overview.

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