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Technical Customer Services Consultant

Technical Customer Services Consultant

OMP

2 - 5 years

5 - 9 Lacs

mumbai

Posted:6 days ago| Platform:

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Skills Required

training networking analytical focus flex

Work Mode

Work from Office

Job Type

Full Time

Job Description

Technical Customer Services Consultant India - Customer Services department

We re a game changer that optimizes supply chains of the world s leading companies with our very own smart software and services.
Are you passionate about solving complex problemsDo you have the analytical mind and technical skills to get thereReady to join a place where smart solutions meet human collaboration Does this sound like youThen you could be our new Customer Services Consultant.

Our offer

At OMP, we offer more than just a job. We put people first and inspire you to become the best version of yourself.

Continuous learning : Access customized training, coaching programs, and on-the-job development opportunities.
Flexibility : Flex your schedule with working from home, adaptable hours, and the autonomy to shape your routine.
Collaborative culture : Cross-team collaboration and creative challenges that encourage you to share knowledge, celebrate wins, and grow together.

Benefits : An attractive salary package including additional extralegal vacation days, and other competitive benefits.
Well-being : Thrive in a workplace that supports your physical and mental health by promoting a wide range of facilities and activities like birthday events, sports sessions, in-house coaches and healthy meal options.
Innovation : Fuel innovation through collaboration, experimentation, and out of the box thinking.

Your challenge

As a Customer Services Consultant, you

solve customer tickets

that come in via your first-line colleagues. As a specialist in a specific area of our planning solution, you address problems that require more technical knowledge.

You are responsible for:

Making your customers day by
providing solutions
for the challenging problems they experience.
Taking ownership of the problems assigned to you
and communicating the implemented solution to your customer.
Finding the most suitable solution using your acquired
technical knowledge and specific expertise
.
Updating Customer Services knowledge base
to ensure our expertise gets documented.
Maintaining a strong network within your team and the company
to find the optimal solution for your customer.
Balancing your time, priorities, and incoming tickets
while always keeping an overview.

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Technical Customer Services Consultant