Technical Consultant - TC Support

Job Description

Qualification BE/BTech in Mechanical Engineering or equivalent Role/Responsibilities Technical Support on Teamcenter Application, Licensing, Installation and Administration Provide technical support: Provide comprehensive technical pre-sales & post-sales support on Siemens products portfolio to customers and prospects across India with good expertise on Teamcenter. o Resolve user issues, product usage queries, etc. o Determine source of the problem (Product based, installation, Access, Data specific) and suggest/perform bypass methodologies wherever applicable. o Manage and review all technical activities of strategic and assigned accounts. o End-to-End ownership of tech support requests from opening until closure, ensuring customer satisfaction via visit, phone and e-mail. o Deliver answers/solutions to the customers in a timely manner. o Planning/delivering trainings, technical workshops and enablement sessions for customers and internal teams. o Deliver solution presentations to prospects, at both the end user and senior management level. o Present solutions in live demos during tradeshows and seminars. o Organize and manage technical-sales workshops/webinars. o Coordinate technical support activities with extended team to increase technical services quality and improve customer satisfaction. Troubleshoot and resolve: Diagnose and troubleshoot technical problems in Teamcenter and NX software, such as installation issues, system errors, and workflow problems etc. License support: Manage and troubleshoot licensing issues for Siemens software products and support license installations, license key renewals, etc. Collaborate with clients and SIEMENS: Work closely with customers to understand their workflows and configurations, assisting them with best practices, closely working with SIEMENS team on fixing reported issues/bugs. Installation & configuration: Support in the software installation, implementation, configuration, and upgrade. Issue tracking and reporting: Document, track, and manage support requests ensuring timely resolution and client satisfaction. Manage prompt communication with customer. Technical Documentation: Create technical documentation and knowledge base articles for users. Stay updated: Maintain knowledge of the latest versions, patches, and updates in Siemens NX and Teamcenter Communication: Excellent communication skills (both oral and written), with the ability to convey technical concepts effectively. Classification: Confidential Required skills: Hands-on experience with commonly used modules of Siemens Teamcenter and good understanding of integrated NX environment. Teamcenter Software installation, license installation/configuration, customize environment setup, troubleshooting etc. Teamcenter database, web server installation and management User, roles, license management in Teamcenter Understanding of Teamcenter capabilities, including data management, BOM, and workflows etc. Good knowledge in PLM process, various TC modules Understanding of Siemens software product licenses and license administration. Ability to troubleshoot various applications and system administration related issues Exposure and knowledge of Siemens NX for CAD, CAM, and CAE modules. Strong customer service orientation and attention to detail. Should be able to resolve issues and day to day delivery timeline by self. Effectively communicate with customer and understanding requirement. Interaction with customer for technical discussions and suggesting value additions. Coordinating with Siemens team for Customer Service Request (bugs)