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Technical Chat Support Advocates For Hyderabad

2 - 7 years

2 - 5 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Technical Support Advocate (ML-CS), Serve as the frontline representative for Microsoft’s consumer product support
Role involves assisting end-users wit tech issues related to Windows OS, Microsoft 365, Surface Devices other Microsoft applications

Required Candidate profile

Handle Tier 1 & Tier 2 issues, escalating where requiredOffer remote assistance using Microsoft-approved toolsLog all interactions accurately in the CRM/ticketing system

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