Technical & Business Operations Analyst

Job Description

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit www.amdocs.com In one sentence The role involves handling incidents and service requests from customers/end-users by following the standard methods and procedures of the unit. What will your job look like Administer the end-to-end IT change management process, including the recording, assessment, approval, coordination, and review of changes. Schedule and facilitate Change Advisory Board (CAB) meetings; document decisions and communicate outcomes. Ensure all change records are properly documented, including risk assessments, back-out plans, testing requirements, and business justifications. Liaise with IT teams and business units to gather necessary information related to proposed changes. Monitor and report on change metrics, KPIs, and trends to identify opportunities for improvement. Ensure changes are compliant with internal policies, audit requirements, and ITIL best practices. Assist in root cause analysis for failed changes and contribute to continuous improvement initiatives. Maintain change calendar and avoid conflicts with major business events or other high-impact changes Skills: Experience in IT Change Management or IT Service Management roles. Familiarity with ITIL framework and ITSM tools (BMC Remedy, etc.). Strong organizational and communication skills. Ability to work under pressure and manage multiple changes simultaneously All you need is... Bachelor's degree in Science/IT/Computer Science or equivalent Experience writing software code in at least one programming language Good knowledge of Object Oriented Design and development Experience in Production Support/Application Support Why you will love this job: You will get to show off your fine-tuned skills for resolving issues and helping the end-user. You will be a key member of a global, dynamic and highly collaborative team with various possibilities for personal and professional development. You will have the opportunity to work in a multinational environment for the global market leader in its field.