Technical Business Analyst

Business Analyst (BA)todrive the success of high-impact digital projects.In this role, you won t just act as a liaison-you llown the business side of the project, from requirement gathering and stakeholder alignment to ensuring successful delivery in collaboration with technical and product teams.

As a BA, you will be expected totake initiative, drive clarity, and maintain control over workflows and expectations. You will work closely with TPMs, Solution Architects, Developers, and Clients to ensure that business objectives are delivered with precision, traceability, and measurable success.

Key Responsibilities: Project Leadership, Ownership, Stakeholder Engagement

Take end-to-end ownership of the business roadmap, aligning goals, scope, and delivery timelines.Drive clarity, pace, and coordination across technical, QA, and stakeholder teams.Ensure the business case is clearly defined, tracked, and delivered as committed.Serve as the single point of contact for business requirement discussions and follow-ups.Understand client business models, workflows, and objectives to propose efficient and scalable solutions.Requirement Gathering, Documentation Workflow Design ValidationConduct stakeholder interviews, workshops, and discovery sessions to extract well-defined and validated requirements.Prepare and maintain high-quality documentationincludingBusiness Requirement Documents (BRDs), Functional Specifications, Use Cases, Acceptance Criteria, and Change Logs-ensuring each document is accurate, complete, and version-controlled.Structure documentation to anticipate edge cases, dependencies, and exception flows-with an unwavering focus on detail, consistency, and traceability.Maintain requirement traceability throughout the development lifecycle and ensure updates are promptly reflected across all artifacts.Translate business requirements into clear, logical workflows and data models.Support wireframes and prototypes using tools like Figma, Miro, or Balsamiq.Coordinate with QA teams to ensure coverage of all business scenarios during testing.Cross-Functional Alignment Execution SupportPartner with TPMs to monitor milestones, dependencies, and blockers across teams.Define and track success metrics, KPIs, and SLA adherence for every major initiative.Participate in sprint planning, backlog grooming, stand-ups, and retrospectives to ensure business continuity and progress tracking.Maintain requirement traceability throughout the development lifecycle and ensure updates are promptly reflected across all artifacts.Translate business requirements into clear, logical workflows and data models.Support wireframes and prototypes using tools like Figma, Miro, or Balsamiq.Coordinate with QA teams to ensure coverage of all business scenarios during testing.Required Skills and Competencies Documentation Process PrecisionStrong command over documentation standards, withmeticulous attention to detailin structuring flows, edge cases, and change logs.Ability to anticipate gaps and proactively structure requirement clarity to reduce downstream issues.Ability to break down complex business scenarios into logical, actionable solutions.Skilled in process modelling, impact analysis, root cause identification, and workflow optimization.Product Technical AcumenFamiliarity with API flows, databases, data modelling, and non-functional requirements.Understanding of Agile development, MVP strategy, and release planning in SDLC environments.Proficiency in JIRA, Confluence, Excel, and tools for visual process representation.Communication LeadershipClear, concise communication with both business and technical stakeholders.Ability to influence without authority and drive consensus across conflicting priorities.High emotional intelligence and an ownership mindset to lead delivery through collaboration.Required Skills ExperienceBachelor s or Master s degree in Business Administration, Information Systems, Engineering, or a related field.4 7 years of experience in a Business Analyst role, preferably within tech, digital, or product-led environments.Demonstrated ability toown, lead, and drivebusiness objectives across cross-functional delivery teams.A strong sense of structure, urgency, and ownership, coupled with curiosity and a growth mindset.This isn t just another Business Analyst role it s an opportunity to be at the forefront of building a world-class engagement platform that s transforming how brands connect with their ecosystem. You ll work alongside passionate professionals, contribute to real- world solutions, and help shape a product that s already making an impact across industries.Join us on this journey of building, scaling, and innovating one meaningful engagement at a time.Good to HaveExperience working with Loyalty Programs, CRM systems, or Campaign Management PlatformsExposure to microservices architecture and cloud platforms like AWS or GCPHands-on experience with SQL or data query tools for business validation and troubleshootingFamiliarity with automation tools, AI-driven analytics, or predictive modeling conceptsCertification in Business Analysis (e.g., CBAP, PMI-PBA) or Agile methodologies (e.g., CSM, SAFe)Experience using Figma, Miro, or Balsamiq to support UIUX discussions and mockupsUnderstanding of data privacy, security compliance, and performance optimizationPrior experience in fast-paced startup or SaaS product environmentsAbility to create quick executive dashboards or reporting views using tools like Power BI, Tableau, or Google Data StudioWorking knowledge of API testing tools like Postman or Swagger for validation and coordination with dev teamsSounds Like You:You thrive in conversations that go beyond transactional selling. You re curious, analytical, and confident when navigating complex business needs. Building relationships with decision-makers across industries excites you, and you find purpose in delivering solutions that solve real challenges. You re as comfortable crafting strategy as you are presenting it, and you believe success is built on persistence, insights, and personalized engagement. If you enjoy consultative selling, collaborative problem-solving, and have a drive to make every client interaction count you ll feel right at home here.Why Join UsIf you thrive in cross-functional environments, take pride in building structured, scalable systems, and enjoy owning outcomes from planning to post-delivery refinement we d love to work with you. Join us and help lead the charge in building a world-class engagement platform engineered for performance, built for impact. We also offer our team members :Aproduct-led, tech-first environmentwith modern architectureAI toolsand automation to enhance delivery, insight, and performanceReal ownership, fast-paced learning, andcross-functional collaborationA culture focused on clarity, accountability, and continuous improvementFlexibility throughhybrid workin compelling circumstancesSame as Mobile NoAre you currently based in the city you selected as your preferred job locationWhat is your preferred mode for the initial discussionOnly .pdf files are allowed (Max: 1MB).I would like to receive the updates onMore Than Just a RoleReal Impact from Day OneBe part of projects that shape strategy, technology, and client success not just busywork.Leadership AccessSkip the red tape. Get direct access to decision-makers and influence outcomes that matter.Collaborative, Cross-Functional TeamsWork closely with passionate teams across departments, learning by doing in a dynamic environment.Learning Growth CultureExplore new skills, expand your thinking, and evolve with continuous learning and exposure.Fast-Growing Merit-DrivenGrow in a culture that rewards initiative, celebrates ownership, and moves fast with purpose.Future-Focused WorkBe part of building platforms and solutions that shape the future of loyalty, engagement, and digital experience.Unlock New Growth With a Role That s Yours to ShapeThanks for reaching out - we ll be sliding into your inbox soon.