Technical Business Analyst

• Why join usPart of a team of world class customer focused business process, workflow & systems analysts in an international Legal Services business
• You will be required to work with business users across the firm to identify requirements, analyse problems/opportunities with the view to designing and configuring digital legal processes and workflows on a new low-code SaaS Case Management System, part of new suite of high quality, fully integrated platforms in an exciting programme of Digital Transformation
• Maximising the customers experience & the effectiveness of DWFs new technology services, defining and driving best practice, productivity and efficiencies

Responsibilities

• Working through the entire implementation lifecycle; from initial requirements workshops, configuration, testing and training; 2
• Focusing on customer engagement and end user experience, gather/elicit high quality business and technical requirements that will improve the effectiveness of our new IT services as well as identifying opportunities to design new solutions
• Understanding how work types fit into wider Enterprise Architecture/hierarchy and supporting with recommendations for integration and data architectures
• Configuration of business processes in the low code Case Management System inclusive of phase plans, forms, data, workflows, portal pages
• Work with the Dev/Product teams to design and implement enhanced features and widgets and ensure the deliverable meets exacting quality standards
• What will help you succeed in this roleEssential Degree level qualifications and experience as a Business Analyst / Technical Business Analyst, capable of designing and delivering methodologies and solutions that best fit the strategic direction and culture of a business
• Experience of successful end to end management of changes from understanding the needs of the customer right through to testing, implementation and communications
• Strong interpersonal, communication skills & a passion for user experience, with proven experience of building and developing excellent relationships with customers & service providers and strong stakeholder management skills Agile methodology, especially scrum, prototyping, MVP and the delivery of benefits in an iterative manner
• Desirable Delivering & using Legal Technology software solutions (SharePoint, ShareDo, 3e) Business process modelling, workflow design and form automation
• An understanding/experience of other IT activities including: application development, configuration, IT Infrastructure, databases, service management
• & change management Quality Assurance & Testing Project Management What we offer At DWF, we deeply appreciate the significance of offering a comprehensive rewards package that extends beyond a basic salary
• Our commitment is to ensure that each member of our team not only feels valued but is also duly rewarded throughout their tenure with us
• Upon joining our organisation, you will have the opportunity to select from a diverse array of benefits, allowing you to carefully tailor a package that perfectly aligns with your individual needs and those of your family
• In addition to our standard benefits, we offer a wide range of flexible benefits and robust well-being programs
• Our recruitment process upholds the highest standards of fairness and engagement