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GEETHA TECHNOLOGY SOLUTIONS PRIVATE LIMITED logo

Technical Architect AWS Connect

8 - 12 years

9 - 13 Lacs

chennai

Posted:4 days ago| Platform: Naukri logo

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Skills Required

aws iam cti scrum agile aws css acd technical leadership information technology ms dynamics crm jquery sql iam devops asp.net crm integration html c# ivr aws certified microsoft azure eloqua javascript sql server marketing automation

Work Mode

Work from Office

Job Type

Full Time

Job Description

This is a remote position.

The Technical Architect will be responsible for designing and implementing a state-of-the-art

Contact Centre solution using AWS Connect and building a CCaaS solution. The ideal

candidate will have extensive experience in the Contact Centre domain, a deep

understanding of AWS services, experience documenting existing solutions, and a proven

track record of leading large-scale technology transformations.

Key Responsibilities

Led the Contact Center transformation team's entire project lifecycle, including design,

architecture, and implementation.

Collaborate with stakeholders to understand business requirements and translate them

into technical solutions.

Develop and maintain architectural blueprints and detailed technical documentation.

Ensure the contact centre solution's scalability, reliability, and security.

Integrate AWS Connect with other AWS services and third-party applications to enhance

contact centre capabilities.

Communicate effectively with stakeholders and the project team to ensure alignment on

project goals, requirements, and progress.

Provide technical leadership and mentorship to the project team.

Conduct regular reviews of system performance and make adjustments as needed.

Stay up-to-date with the latest industry trends and best practices in Contact Centre

technology and AWS services.

Coordinate with vendors and external partners to ensure seamless integration and

delivery of the solution.

Requirements

Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field.

Advanced degree preferred.

Minimum of 8 years of experience in the Contact Centre domain, focusing on technology

transformation.

Proven hands-on experience with AWS Connect and its whole ecosystem

Strong understanding of Contact Centre technologies, including IVR systems, ACD, CTI,

and CRM integration.

Excellent problem-solving skills and the ability to think strategically.

Strong communication skills and the ability to collaborate effectively with

cross-functional teams.

AWS certification(s) such as AWS Certified Solutions Architect, AWS Certified DevOps

Engineer, or similar is highly desirable.

Experience with Agile/Scrum methodologies is a plus.

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