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Technical and customer support content developer

Technical and customer support content developer

Niseva Techologies

0 - 2 years

3 - 5 Lacs

Pune Mumbai

Posted:3 months ago| Platform:

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Skills Required

Networking TCP/IP technical content writing GSM IPSec Troubleshooting 4G modem configuration Customer interaction

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Job Type

Full Time

Job Description

The position requires following: 1. Understand hardware and software functionalities of the companys products. 2. Prepare documents such as Quick start guide, Installation guide, knowledge base documents. 3. Create small videos showing how configuration is done to help users of companys products to configure devices by themselves. 4. Create FAQ for issues faced by customer 5. Talk to customer to solve technical issues faced by them and update documents accordingly. 6. Any other related task such as testing the hardware/ software release and find out if any of the existing documentation/ guides need to be updated. 7. Keep record of all the issues faced by customer and identify new documents/ guides that need to be created.

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Technical and customer support content developer

Pune, Mumbai

Experience: Not specified

INR 3 - 5 Lacs

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Niseva Techologies

www.nisevatechnologies.com

Information Technology

Tech City

50-100 Employees

1 Jobs

Key People

John Smith

CEO
Jane Doe

CTO

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Technical and customer support content developer

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Skills Required

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