Technical Analyst

Description

Your Role at Relatient

Responsibilities:

• Enhance overall Relatient client experience
• Resolve client complaints and product troubleshooting via phone, email, and/or support cases
• Submit and assign support cases to appropriate department
• Monitor support portal and keep client updated on status of case(s)
• Properly prioritize client requests
• Guide client with solutions when issue appears to be user error/lack of knowledge
• Utilize computer technology to handle high call/support ticket volumes
• Work with team leads to ensure proper customer service is being delivered
• Close out or open call /email records in support portal
• Transfer clients to appropriate department(s)
• Inform support team when issue(s) are high priority
• Basic research of issues before assigning case(s)
• Web Portal training/support
• Client Notification of Case Resolution(s)
  

Role Requirements:

• Bachelor ’ s degree or equivalent experience in lieu of a degree is required .
• 1 + years of experience in a Customer Support role, preferably in a technical support role.
• Some experience with SQL (Basic Queries), or Advanced SQL (e.g., Joins )
• Basic understanding of Programming / Scripting Language(s)
  

Mindsets That Matter:

• Act with purpose, focus, and accountability
• Collaborate across teams and communicate clearly
• Keep innovating and automate what slows you down
  

Benefits of working here:

• INR 5,00,000 life insurance for all full-time employees and their immediate household.
• INR 15,00,000 accident coverage
• Education reimbursement
• 10 national / state holidays and 1 floating holiday
• Flexible hours and hybrid work .