About MoEngage
MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Domino s, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers.
MoEngage Analytics arms marketers and product owners with insights into customer behaviour. Brands can leverage MoEngage Personalize to orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels. MoEngage Inform , the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngage s AI Suite helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution.
For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures.
MoEngage was named a Contender in The Forrester Wave : Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester Wave 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023.
To learn more, visit www.moengage.com.
About the Role:
- Act as a the primary point of contact for all technical activities post launch for managed accounts.
- Do hands-on troubleshooting and ensure their day-to-day technical challenges are resolved in a timely and professional manner.
- Have a good Understanding of MoEngage Architecture and features.
- Assists clients in upgrades and migration by providing consulting services to ensure their long term success.
- Advocate new MoEngage features adoption as well as identify new opportunities where MoEngage products and technologies can better fit clients marketing strategy and technical stack.
- Help develop and maintain best practices for implementing and supporting MoEngage features in both internal and external customer facing knowledge bases.
- Manage implementation and consulting projects, where you would be expected to facilitate communication channels between the customer and the product and engineering teams of MoEngage.
- Document client requested enhancements, develop detailed business requirements and represent the client in product prioritization cycles.
- Plan and consult client marketing team on use cases and solutioning along with a Customer Success Manager
- Guide client tech team through the integration process
- Relay trends to customers and anticipate customer needs
- Predict and forecast risk, renewal and expansion within the customer portfolio.
Skills and Requirements
* Experience in Customer success and account management
- Previous experience in Customer Success or Support Engineer role for a SaaS company is a plus
- SaaS and B2B experience is a must
- Comfortable with communicating with all levels of team members internally and externally from C level executives to individual contributors
- 2-3 years experience in supporting customers with marketing technology solutions (email, push, SMS) or closely related solutions with understanding of technical, product and marketing disciplines
- Excellent multitasking and project management skills
- Good technical knowledge to help clients make appropriate customisations
- Experience and understanding of REST APIs
- Experience in working on integrations with Android/iOS/other app platforms
- Exposure to Mobile App Technologies is a plus
- Experience in Front End Web Development is a plus
- Experience in JIRA, Zendesk or similar ticketing tools is a plus
- Exceptional project management and organisational skills - especially in coordinating meetings and follow ups with global stakeholders across multiple time zones and disciplines
Why Join Us!
At MoEngage, we are passionate about our team and technology - see below to know more about us.
Life@MoEngage
Tech@MoEngage
Scale @MoEngage
We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world-class technology team.
