Tech Support

You are invited to attend the interview for the position of Process Associate at HCLTech for Email & Chat Support. The walk-in interview will be conducted on the 23rd of February 2025 at the following address: Advance Business Hub, An Ascendas IT Park, Building H-01B, Phase 2, HITEC City, Hyderabad, Telangana 500081. The timing for the interview is from 11:00 AM to 5:00 PM. Please note that the role is based in Hyderabad. Requirements for the interview: - Carry 2 updated resumes - Bring 1 ID proof (Avoid bringing laptops, pen drives, or electronic devices) Qualification & Work Experience: - Designation: Process Associate (Suitable for Freshers) - Eligibility Criteria: Only Freshers are eligible (B.Tech, BCA, MCA, M.Tech candidates are not eligible) Perks & Benefits: - Shift Timings: Rotational Shifts - Working Days: 5 Days (On-site work) - Week Offs: Saturday & Sunday (Fixed Off) - Cab Facility: Provided on both sides - Employment Type: Full-Time Job Description: - Troubleshoot and resolve Ad Serving issues through email - Promptly escalate issues and work efficiently - Investigate, follow-up, and escalate when required Must Skill Requirements: - Basic understanding of HTML & CSS - Technical troubleshooting knowledge - Proficiency in English (both written and spoken) - Willingness to work night shifts Nice to Have: - Knowledge in Digital Marketing and Campaign Management is a plus If you know someone who would be a great fit for this role, feel free to share this post! We look forward to meeting you at the interview. Role: Chat Support Industry Type: BPM / BPO Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Non Voice Education Qualification: UG: B.Pharma in Any Specialization, B.A in Any Specialization, Other Graduate, B.Sc in Any Specialization, B.Com in Any Specialization, B.B.A/ B.M.S in Any Specialization,