Tech Support Analyst

Job Description: As a remote support technician based in Mohali, you will be responsible for providing real-time assistance to US customers who are encountering challenges with setting up their devices, experiencing slow system performance, encountering software errors, or facing internet connectivity issues. Your primary goal will be to troubleshoot and resolve these issues efficiently to ensure customer satisfaction and smooth operation of their devices. Responsibilities: - Address and resolve operating system, email, and device driver issues remotely. - Utilize tools such as TeamViewer to gain control of customers" devices for troubleshooting purposes. - Suggest appropriate paid support plans to customers as needed to optimize their user experience. Requirements: - Possess at least 1 year of experience in providing remote technical support. - Demonstrate proficiency in spoken English and have a good understanding of common PC-related issues. This is a full-time, permanent position that involves working during the night shift. Please note that the work location for this role is virtual, and you will be expected to perform your duties remotely.,