IT Support Analyst US Voice Process Mind map IT Solutions

1.0 - 5.0 years

0 Lacs

punjab

On-site

You will be joining our team as an IT Support Analyst based in Mohali, working the night shift on a full-time employment basis. Your primary responsibility will be to provide voice support to our US customers who are experiencing issues with system performance, applications, and peripherals. Key Responsibilities: - Answer incoming calls from US customers and effectively troubleshoot issues related to operating systems, email, Microsoft Office, and network devices. - Document all support tickets and ensure that resolution details are accurately updated in the CRM system. - Identify opportunities to promote and sell technical service plans to customers when appropriate. To excel in this role, you must possess excellent verbal communication skills in English. A minimum of 1 year of experience in technical support is required, and you should be comfortable working night shifts and adept at troubleshooting system-based issues. This is a full-time and permanent position based in Mohali, where you will be providing in-person support to our valued customers.,

Posted 2 weeks ago

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Tech Support Analyst Mind map IT Solutions

1.0 - 5.0 years

0 Lacs

punjab

On-site

Job Description: As a remote support technician based in Mohali, you will be responsible for providing real-time assistance to US customers who are encountering challenges with setting up their devices, experiencing slow system performance, encountering software errors, or facing internet connectivity issues. Your primary goal will be to troubleshoot and resolve these issues efficiently to ensure customer satisfaction and smooth operation of their devices. Responsibilities: - Address and resolve operating system, email, and device driver issues remotely. - Utilize tools such as TeamViewer to gain control of customers" devices for troubleshooting purposes. - Suggest appropriate paid support plans to customers as needed to optimize their user experience. Requirements: - Possess at least 1 year of experience in providing remote technical support. - Demonstrate proficiency in spoken English and have a good understanding of common PC-related issues. This is a full-time, permanent position that involves working during the night shift. Please note that the work location for this role is virtual, and you will be expected to perform your duties remotely.,

Posted 3 weeks ago

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IT Helpdesk Engineer For Mfg Industry MNC Pune (Work from Home) Uni-eservices & Hr Solutions

6 - 8 years

4 - 6 Lacs

Pune

Remote

We have an urgent opening for IT Helpdesk Engineer position with our esteemed client manufacturing automobile parts MNC at Pune- Khed location. Designation / Department - IT Help desk Qualification - IT graduate Experience - 6 to 8 years Candidate Profile - Male / Female Interested Candidates can mail your updated resume at unihr02@gmail.com Position: IT Helpdesk Engineer (Work from home basis) Job Description: We are seeking a motivated and technically skilled Helpdesk Technician to join our team. The ideal candidate will be responsible for providing first-level support to our users, ensuring the smooth operation of our IT systems and services. This role requires a strong understanding of Office 365, ticketing systems, and various IT support tools. Key Responsibilities: Provide first-level support for Office 365 applications, including Outlook, Teams, and other Office suite tools. Manage and resolve tickets using our ticketing system (e.g., Redmine). Assist users with email-related issues and configure anti-spam settings. Assist in the configuration and maintenance of Office suite applications. Troubleshoot and resolve technical issues related to hardware and software. Document and track issues, resolutions, and follow-up actions in the ticketing system. Collaborate with other IT team members to ensure timely resolution of issues. Provide excellent customer service and maintain a high level of user satisfaction. Assist users with remote VPN connections. Help users manage FIDO2 authentication. Required Skills and Qualifications: Basic understanding of Office 365 applications and services. Experience with ticketing systems, preferably Redmine. Knowledge of email systems and anti-spam configurations. Ability to configure and support Office suite applications (Outlook, Teams, etc.). Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Willingness to learn and adapt to new technologies.

Posted 4 months ago

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