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Tech Support (Active Directory) Professional

Tech Support (Active Directory) Professional

Shashwath Solution

5 - 8 years

|

25 - 27 Lacs

hyderabad chennai bengaluru

Posted:23 hours ago| Platform:

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Skills Required

active directory technical support incident management administration software configuration policy management troubleshooting group policy management performance optimization remote desktop maintenance account management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Shift timings 6:30 PM to 3:30 AM/ 7 PM 4 AM IST
Need only Immediate Joiners
Hosting support with the below skill
Windows Admin Active Directory, Group policies, RD Gateway (Remote Desktop), Performance Optimization, Printer configuration, File share permissions
Incident Management:
Respond to and resolve incoming support tickets related to Active Directory
Prioritize and manage multiple incidents simultaneously
Document incident resolution steps and knowledge base articles
Problem Management:
Identify and analyze recurring issues to prevent future occurrences
Implement preventive measures to minimize system downtime
Develop and maintain documentation for troubleshooting procedures
User Account Management:
Create, modify, and delete user accounts
Reset passwords and unlock accounts
Manage user permissions and access rights
Group Policy Management:
Create, modify, and deploy Group Policies to enforce security settings and software configurations
Troubleshoot Group Policy-related issues, such as slow logon times and policy failures
Active Directory Administration:
Perform routine maintenance tasks, such as backups, updates, and security audits
Monitor Active Directory performance and identify potential issues
Troubleshoot complex Active Directory issues, such as replication problems and domain controller failures

Location: Chennai, Hyderabad, Kolkata, Pune, Ahmedabad, Remote

Mandatory Key Skills

incident resolution,troubleshooting,active directory,incident management,problem management,technical support,active directory administration,group policy management,user account management,software configuration,maintain documentation

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