Tech Lead

• This role seeks a highly skilled Technology Expert to provide deep technical leadership across all facets of network operations
• This fully technical position will involve leading major incident response and recovery, performing root cause analysis, and proposing strategic network changes to enhance resilience, capacity, and performance
• The expert will also provide L3/L4 technical guidance and mentoring to SMEs, ensuring high-quality technical designs and driving operational excellence through automation and adherence to ITIL/SRE principles for stable, efficient, and resilient network operations

HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN

• Lead Incident Response and Root Cause Analysis. Drive major incident/outage response, recovery, post-incident reviews, root cause analysis, and corrective/preventive actions.
• Manage Network Change and Optimization. Propose, govern, and implement safe network changes to enhance resilience, capacity, and performance, including design, risk assessment, and SRE best practices.
• Provide Technical Leadership and Design Assurance. Hold end-to-end technical responsibility for the network, provide strategic technical direction, and ensure high-quality, coordinated solution designs aligned with requirements.
• Offer Expert Technical Support and Guidance. Deliver L3/L4 technical support, troubleshoot complex issues across various network layers, and provide deep technical guidance and mentoring to SMEs.
• Enhance Observability, Automation, and Tooling. Improve telemetry, develop automation for diagnostics and remediation, and integrate monitoring/alerting platforms to streamline operations.
• Ensure Governance, Compliance, and Quality. Enforce ITIL processes, ensure security and audit readiness, proactively manage technical risks, and track key performance indicators (KPIs).
• Manage Stakeholder Communication and Escalations. Serve as the primary escalation interface for the program to the client, provide technology leadership, and manage critical issue escalations.
• Drive Strategic Business and Pre-Sales Engagement. Engage early in business opportunities, contribute to pre-sales processes, and provide input for proposal construction.

Qualifications

You Have:

• Bachelors/Masters in Engineering, Computer Science, Telecommunications, or an equivalent field with 12+ years in large-scale telecom/network operations, demonstrating proven major incident ownership.
• Expertise in at least two domains, such as RAN/5G/4G, Core (EPC/5GC, IMS), IP/MPLS/Segment Routing, Optical (DWDM/ROADM), or Cloud/Virtualization.
• Proficient in Linux, scripting (Python/Bash), and configuration automation (Ansible/Terraform/CI).
• Experience with observability (Prometheus, Grafana), log analytics (ELK/Splunk), and packet analysis (Wireshark).
• Fluent in incident, change, and problem management skills aligned with ITIL/SRE principles.

Nice to Have:

• Certifications: CCNP/CCIE, JNCIP/JNCIE, Nokia SRC, 5G/RAN vendor certs, Kubernetes (CKA/CKAD), ITIL, AWS/Azure/GCP.Experience with resilience engineering (chaos experiments), capacity modeling, and performance baselineExposure to security hardening, AAA, PKI, and compliance frameworks.