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Tech Lead - CRM

Electrolux Energy India .

8 - 13 years

9 - 13 Lacs

Bengaluru

Posted:1 day ago| Platform:

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Skills Required

Computer science ERP Backend SAP Front end Consulting Agile Scrum CRM Salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

Tech

Permanent

Job Description

Be part of something bigger. Decode the future.

At Electrolux, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.
Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together. Join us in our exciting quest to build the future home.

All about the role:
As a Tech Lead - CRM, you will be part of CDI Engineering Organization - CRM team and will be a key player within Post Purchase domain that helps discover and define the problem statement for our Contact Center and Field service operations and deliver on product backlog. You will create detailed design, architecture and process artifacts and implement scalable CRM solutions in a global landscape. You will work in a scaled agile products teams set-up and responsible to support our Product Managers with backlog refinement and prioritization.

The Tech Lead will work hands-on with engineers/developers while also playing a leadership role in sprint planning, technical design, and stakeholder alignment. You will drive high-quality engineering practices, mentor developers, and contribute to architectural decisions that align CDI CRM strategy. You will work, on daily basis, with colleagues remotely that are based in other countries. Occasional travels are anticipated.

About the CDI Experience Organization:

The Consumer Direct Interaction Experience Organization is a Digital Product Organization responsible for delivering tech solutions to our end-users and consumers across both pre-purchase and post-purchase journeys. We are organized in 15+ digital product areas, providing solutions ranging from Contact Center, E-commerce, Marketing, and Identity to AI. You will play a key role in ensuring the right sizing, right skillset, and core competency across these product areas.

What you ll do:

As Tech Lead - CRM, you who has solid hands-on implementation and consulting experience of CRM solutions will be responsible for optimizing and integrate business processes in Contact Center and Field service operations. You will be focused on designing and building scalable solutions using your expertise in CRM, SAP Sales & Service Cloud integrated using Cloud native microservices based design. Your main tasks include:
Own and drive the technical execution of the CRM product backlog, ensuring timely delivery of features and enhancements.
Lead and facilitate Sprint Planning, technical estimations, backlog grooming, and architectural discussions.
Define and review technical designs and artifacts, ensuring alignment with product roadmap and enterprise architecture standards.
Partner with Product Owners, scrum masters & Delivery leads to prioritize work that delivers the most business value and aligns with release plans.
Lead the rollout of solutions into new markets, working closely with deployment and regional teams to ensure successful adoption.
Responsible for designing low-level technical solutions that are stable, scalable & deliver high performance from UX & CX perspective.
You will deliver high quality code, configurations and documents deliverable during all phases of software development flow.
You will work in a Scaled Agile framework & will be responsible for delivering on Business requirements in your Products team.
Understand industry best practice and engage with platform providers and vendors to align capabilities and influence standard product roadmaps.
Coach, mentor, and support other developers in the team through code reviews, pair programming, and knowledge-sharing sessions.

Who are you:

Bachelors or Masters degree in Computer Science, Software Engineering, or a related field.
Proven experience as a technical lead or senior developer in CRM-related projects or teams.
8+ years of experience as a functional lead in CRM solutions based on Service and Sales processes in large transformation projects.
Hands-on implementation experience of integrating CRM (SAP Service Cloud, Salesforce, or similar) solutions with other backend applications like ERP and non-SAP applications.
Have an in-depth understanding of REST, SOAP API Web services & standard OData API s.
Experience with SAP Sales & Service Cloud (V1/V2) is preferred.
You have a high affinity for modern IT technologies, particularly sound expertise with .NET, Java, front-end, and back-end development skills.
Experience building CI/CD pipelines and test automation of CRM modules.
You have very good communication, analytical and conceptual skills paired with a pronounced ability to structure to simplify complex relationships.
Experience working alongside Cloud platforms like Azure, Power Platform, MongoDB.
Thriving in a multi-lingual, multi-cultural environment

Where youll be:

This is a full-time position, based in Bangalore, India

Benefits Highlights:

Flexible work hours and a hybrid work environment

Discounts on our award-winning Electrolux products and services

Family-friendly benefits

Extensive learning opportunities and a flexible career path

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Tech Lead - CRM