Team Member - Reception

REQUIREMENT

• Bachelor’s degree or diploma in Hospitality, Wellness, or related field is preferred.
• Minimum 1–2 years of experience in a similar role, preferably in a luxury hotel or wellness center would be given a preference. However, freshers with the right attitude and strong communication skills are also encouraged to apply.
• Ability to multitask and remain calm under pressure.
• Strong organizational and time management skills.
• Should be flexible to work in different shifts, including weekends and holidays, as per the operational requirements.

DUTIES AND RESPONSIBILITIES

• Greet and welcome all spa guests courteously and ensure a seamless experience.
• Answer phone calls, emails, and online inquiries promptly and courteously.
• Schedule and confirm spa appointments using booking software.
• Booking of wellness programs a per the Standard Operating Procedure
• Provide information about Spa services, treatments, pricing, and packages.
• Maintain cleanliness and organization of the reception area.
• Coordinate with therapists and other spa staff to ensure timely and smooth service delivery.
• Manage inventory of SPA desk supplies and other related items.
• Resolve guest concerns or complaints professionally and escalate issues to management as needed.