Team Manager -Virtual Sales

Hdfc Bank

5 - 8 years

4 - 9 Lacs

chennai

Posted:7 hours ago| Platform:

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Skills Required

team manager team handling sales

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Team Manager leads a team of tele-callers and is directly responsible for the performance of team members leading to fulfilment of Business objectives.
Monitoring and tracking the tele-callers on revenue generation, product penetration, digital penetration, and liability growth ensure that the required product mix is maintained at resource level to achieve the targeted number.
Team Manager will be responsible for Sales Management through leads generated for a set of products from a fixed non managed customer with the express objective of achieving business targets and efficiency targets related to outbound database calling management.
Responsible to lead a team of Telesales executives who in turn reaches out to customer to have requested for voluntary card closure & retain them through complaint resolution. Assists in removal of temporary blocks on card to enable customer to use / activate & increase spends.
Responsible to work on Reactivation of customers to ensure winback their spends to the existing Portfolio.
The Team Manager to ensure the budgeted workstations are staffed, operational and staff is motivated.
Review, train and taking corrective action at the resource level to ensure that set and agreed upon targets are met.
To be the first level escalations and follow up with the departments, close and communicate with the customers
Regularly give demonstrations and evaluate calls of the Tele callers. To share feedback with the tele caller to bring improvement in call quality and productivity and revenue generation targets.
To collaborate with fulfilment team and ensure fulfilment of leads generated and to escalate any issues to the required supervisors.

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