Senior Workshop Manager

Starburst Motors

6 - 11 years

6 - 12 Lacs

kolkata

Posted:6 hours ago| Platform:

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Skills Required

proven experience in a maruti suzuki dealership

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary

Senior Workshop Manager

Key Responsibilities

Lead, train, and mentor the workshop team, including service advisors and technicians, to achieve service and revenue targets.
Manage all workshop operations, including service bay allocation, job scheduling, and inventory of parts.
Ensure every service job is completed with the highest standards of quality and within the stipulated time.
Serve as a key point of contact for customer escalations, resolving issues promptly and professionally to maintain customer loyalty.
Monitor workshop performance metrics, including revenue, profitability, and customer satisfaction scores (CSI).
Implement and enforce all company and Maruti Suzuki India Limited (MSIL) safety and service protocols.
Oversee vehicle diagnostics and ensure the use of genuine spare parts and proper tools.

Required Qualifications

Bachelor's Degree in Automobile/Mechanical Engineering or a relevant technical diploma.
8-12 years of experience
in a vehicle service workshop, with a minimum of 3 years in a managerial or supervisory role.
Proven experience in a Maruti Suzuki dealership
is highly preferred.
Strong leadership, communication, and interpersonal skills.
Proficiency in financial management, including budgeting and cost control.
Deep knowledge of automotive repair, diagnostics, and modern workshop practices.
Ability to work in a fast-paced environment and handle multiple tasks.

What We Offer

A competitive salary and performance-based incentives.
Opportunities for professional growth and skill development.
A stable and professional work environment.

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