Team Manager (NextGen Support L1/L2)

As a Team Manager for the NextGen Support team in Bangalore, you will be responsible for leading and mentoring a team of L1 and L2 support professionals. Your role will involve setting clear performance expectations, providing regular feedback, and fostering a positive team culture that promotes collaboration and knowledge sharing. Ideally, you should have experience in the telecommunications industry or related domains, with familiarity in OTT messaging platforms considered a plus. Keeping yourself updated on industry trends and emerging technologies will be crucial for this role. Your technical proficiency should include a solid understanding of core technical concepts relevant to support services. You will collaborate with technical experts to address complex issues efficiently and ensure that your team members are equipped with technical troubleshooting and problem-solving skills. Process improvement will be a key aspect of your role, where you will identify opportunities for optimization and efficiency enhancement. Implementing best practices to streamline support workflows and monitoring KPIs/OKRs to drive continuous improvement will be essential. Effective communication with cross-functional teams, including engineering, product, and sales, as well as internal stakeholders and external clients, will be part of your responsibilities. To qualify for this position, you should hold a Bachelor's degree in a relevant field such as Computer Science or Telecommunications, along with a minimum of 4-5 years of experience in a Team Manager role. A proven track record of successfully managing support teams, excellent communication, leadership, and problem-solving skills, and the ability to thrive in a fast-paced, dynamic environment are also required qualities. If you are passionate about telecommunications, have the technical expertise needed, and are eager to take on a challenging leadership role, we encourage you to apply for this position based in Mumbai. For further information, please contact us at careers@routemobile.com.,