Team Manager - Loan Origination

About NAF & Position Summary:

New American Funding (NAF) is a mortgage lender offering an array of loan options. Established in 2003 and headquartered in Tustin, CA, United States.

Our business operations teams provide processing, underwriting, mortgage closing services and ensure homeowners and homebuyers navigate the complex world of mortgages and loans with ease and confidence. NAF - India, is committed to provide exceptional technical and business operations support, using technology as a powerful tool to simplify and improve the home loan experience.

At New American Funding, we value culture and team dynamics that will be able to help you advance in your career, while you explore all the different technologies we offer. We're expecting this candidate to be able to make independent decisions and use their knowledge to make the right decision both for the borrower and for the organization.

Responsibilities:

• Ensure the process is executed as per Standard Operating Procedure.

• Providing team guidance and coaching to individual associates who fall below desired performance.

• Continuously contribute towards process improvement.

• Align team members with onshore team needs, allocate target and tool usage to support task performance.

• Track the process for workflow, tracking team performance, deployment of resources and capacity planning.

• Review the performance on the key process metrics and conduct RCA to improve quality parameters.

• Act as process SME and manage additional responsibilities by providing extended cover to the team.

• Ensure daily work is managed within specified / agreed timeframe / timeline. • Effectively manage shift operations and leave planning

Qualification & Core Competencies:

• Minimum 7 to 9 years of team handling experience

• Handled at least a team size of minimum 15 members.

• Excellent command of the English language being fluent in spoken and written.

• MS Office application suite (preferably Word, Excel & PowerPoint).

• Good analysis and problem-solving skills

• Strong control awareness.

• Ability to build and motivate team